29 Yum - Donuts - Bagels - Coffee - Pho - More — Restaurant in Yucca Valley

i usually don’t return food nor complain about the quality of food in restaurants… but the one garlic bagel that we got here was just unacceptable. it literally was like biting into rubber. I COULDNT EVEN BITE OFF A PIECE FROM THE BAGEL. it was stale and hard.

we went back and told the cashier (who was apologetic) what was wrong and told her that we couldn’t eat the bagel because it was hard to bite. then the manager or owner came out asking what was wrong and we told him the same thing.

his response was “garlic and jalapeño bagels are normally hard” i was shocked at his response because… WHY WOULD YOU SELL HARD BAGELS????? like sir i’ve had EDIBLE GARLIC BAGELS BEFORE 😂😂

anyway, he didn’t even apologize! made us feel like it was our fault for not knowing his garlic bagels were stale lol you can see his response below from another review still defending the hard bagels without apologizing.

if you want to survive as a small business maybeeeee listen to the customer feedback, apologize when the standard of your food does not meet the customer expectations, and try to improve the products you are selling.

he did change the bread of our order but still got the filling wrong (we ordered chive, gave us normal cream cheese) 🤷🏽‍♀️

edit: changing to 1 star due to owner response… still rude, unapologetic, and accusatory.

“group of 3” — we were only 2 customers. “used to store bought bagels” —- like what??? LOL

keep up this customer service and your restaurant will fail.

stick to pho, stay in your lane, and don’t pretend you know how to make...

RANT for 29 yum ! My first Uber eats order I asked for the avacado bagel which is on thier menu but not on Uber eats , okay whatever I built it my self and kindly asked in the notes to add avacado on it since if you go to the jalapeño bagel it’s not an add on option ? instead of avacado they put tomato on it ? Second time I ordered he said he had no staff and only had three bagels left (it was 10 am ? ) okay it happens . This time I again built the bagel myself jalapeño bagel jalapeño cream cheese toasted with Avacado . 25 minutes go by I’m like where is my bagel ? I look and it says my order was canceled like wtf ? I call to ask why and the woman with a super rude tone says you didn’t pay for the avacado so I canceled it wth okay charge me for the avacado??? How hard is that . Maybe if you put your menu on the app properly it would’ve properly charged me . Considering I’m willing to pay $16.22 for ONE bagel to be delivered to me you’d think they would’ve just put the two slices of avacado on it 🤣 All three experiences had me...

Figured I would try the new place since it was open for about a week or two, Give them time to settle in, and work out the hustle and bustle of grand openings. I went in mid-morning at about 10 a m, There was one person in front of me. That I had already ordered and was just waiting. I picked out what I wanted and It was not quick in and quick out. It took about 20 min. The bagel was fresh, But I wouldn't say anything really special (I ordered the yucca). I could have done the same thing at home. The people were nice. The atmosphere is clean. I just think they're overpriced for what you get. Overheard one employee speaking to another, regarding cleaning the soda machine by taking the nozzles off, and cleaning them. It seemed as if she was describing what needed to be cleaned when a man came from the back and told them they didn't have to do that every day. A little disheartening to hear this, since sugar build-up and mold can grow so quickly in the...