Cracker Barrel Old Country Store — Restaurant in Zanesville

On Father's Day, my family decided the 10 of us would go to Cracker Barrel to eat. We asked for a table and got sat right away. A few minutes later a woman comes to our table and asks us if we're all together and we say, "yes". She said, "okay, well I'll be back in a minute " and walked away looking very overwhelmed. What followed was a train wreck. She told us to start a one person and go around to give her our drink orders. She would shout at us to speak up if she couldn't hear us, refusing to walk to the other side of the table to get our orders. She kept barking loudly, "next" even though we were all paying full attention and ready. It took over twenty minutes to get our drinks, by the way. Then she took our food orders in the same manner. When both our drinks and meals came out, she stood at the end of the table and shouted at us whose food it was and to pass it to them. She was shouting loud enough to draw attention from other customers. The store was not very busy, and there was plenty of room for her to walk around and "serve" us. She refused. We then sat there with food and no silverware, unable to eat our food for over ten minutes! She acted annoyed that we asked for silverware. It was such a bad experience. This is the second time our family has experienced servers at Cracker Barrel standing at the end of a long table and shouting to us and forcing us to shout back at them. And also making us pass our food down the table. It ridiculous when the servers could and should walk around the table to the other end. It's also a safety concern to have customers pass hot plates of food to other people, plus it's not sanitary. Our family will not be eating at either this location or Reynoldsburg location again, since this seems to be the new way servers are trained to...

Edit 6 weeks later: Notice the reply by the business. I emailed them. They acted like the store had committed some sort of malicious act and were going to "escalate" the issue to whatever other dept, alert the PR team to mitigate damage control. It sounded extreme.

STILL WAITING to hear the what they have to say and not holding my breath.

4 score and 6 weeks ago...

My parents tell me this is a good Cracker Barrell. The gift store had a lot of nice items. Today, I did not have a good experience here. Not only did I see chefs without hair nets or beard catchers, 1 back of the house worker had a prominent grey beard sticking out from underneath of his mask.

Check out my photo or take a guess what I found in my food. A curly gray hair. The server was very professional but management never did come over to talk to us.

My mother also found a hair in her food but was adamant that she was going to eat it anyway. Puke!

So the overworked server apologized for something that wasn't her fault and one meal was comped. I don't think that is appropriate for finding two hairs in food, but didn't want the server to become overwhelmed. She seemed to be handling having multiple tables quite well & I'm reminding myself to be very extra patient with our essential workers.

Why is the back of the house not wearing hair nets and beard Nets anyway? The average person loses 100 hairs per day. In an 8 hour shift, how many of those are beard hairs falling in my meal? It was my understanding that corporate restaurants generally require gloves and hairnets. Is this no longer so now that masks...

May 26th 1 pm. My wife ordered 3 over easy eggs, they came out, 2 solid well done, no runny yoke, 1 had tiny bit of soft yoke, bacon 4 slices cooked nice, 1 completely raw, order buttered rye toast, barely toasted and no butter. Sent eggs back right away and then the raw bacon. A very nice server overheard me say bacon was raw and asked if she could take care of it. The manager Cole Heintzman, came over to I can only guess, apologize, but instead basically said it was no big deal and it would only take 45 seconds. He came back with the eggs and to my surprise they were not over easy, they were hard. I tried to tell him and he said they were perfect eggs and I need to calm down. When I tried to take a picture he would not give me the plate. I then said forget this and went to eat the piece of bacon and he snatch the plate away from me. He actually played a tug of war with the plate of eggs! In complete frustration then I said you Have got to F'ing kidding me and said I'm not paying for this and he said the door is over there. I have never met a food manager that was so rude and does not realize that when you order bacon, eggs and toast (easy items) you might want to eat them together. I would NEVER eat there as long as Cole Heintzman is manager and I will be taking this matter all the way to...