Subway — Restaurant in Zebulon

Dear Subway Corporate Team,

I am writing to express my deep dissatisfaction with a recent experience I had at one of your Subway locations. I believe it is crucial to bring this matter to your attention for the sake of both customer satisfaction and food safety.

To begin, my order, which was originally scheduled for completion by 5:40 PM, had not even been started on when I arrived. This delay forced me to wait until 6:00 PM to receive my order. However, the issues did not end there. Upon arriving at the location, my friends and I, who were planning a picnic with our families, immediately noticed something was wrong with our meals.

First and foremost, my footlong sub (#99) contained significantly less ham than a regular sub. Furthermore, the lettuce in my sandwich tasted off, and upon closer inspection, it was evident that the lettuce was wilting and discolored. Concerned about the quality of the food, I asked my friend about her sub, and she reported similar issues. She particularly noted an overwhelming amount of mustard on her sub, despite requesting less mustard, and her lettuce also tasted off.

In an attempt to address these concerns, I called the store and shared our experience with the person who answered the phone. He informed me that management was aware of cooling issues at the store, which were leading to problems with food quality, including the wilting and discoloration of lettuce. When I requested to speak with a manager, I was told that one would not be available until Monday.

Fearing that the food was spoiled and unsafe to consume due to improper temperature control, I made the difficult decision to instruct the rest of my party to discard their meals to avoid any potential health risks.

Considering the inedible and unsafe nature of the food we received, I am formally requesting a full refund for my order. This experience not only fell far short of the high-quality standards I associate with Subway but also raised serious concerns about food safety at this particular location.

I appreciate your prompt attention to this matter and hope for a swift resolution, being a refund in my order. I believe it is in the best interest of Subway and its valued customers to address these issues promptly to maintain the brand's reputation for excellence and safety.

Thank you for your understanding and...

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