Bravo Pizzeria — Restaurant in Đà Nẵng

Summary: My pizza arrived with visibly raw dough, which the staff acknowledged but failed to fully correct after reheating.

I requested their 3% debit card fee to be waived due to the poor experience. Most businesses absorb this cost. I never complain about this fee and personally consider it as a tip or support for local businesses.

The owner refused to waive the fee after initially agreeing and continued to argue about the undercooked pizza and insisted I take his picture to post in my review. He did this to justify taking photos of me as “self-defense”, to report to the authorities and the local Da Nang restaurant community.

He apologized and promised to immediately process a refund, but the charge remained on my card. If true the transaction wouldn’t have went from pending to posted. But it did and was never reversed.

He claimed the shop closed temporarily due to my review, but I observed it remained open.

He responded to my update about never receiving a refund and claimed I wanted more from him and said no matter what he does it’s not enough. Then he blocked me before I could respond. He hasn’t done anything. I never requested anything except for the 3% fee waiver. I didn’t even request the refund so how can he claim I wanted more from him?

He originally said that he “learned a valuable lesson and deserved the 1-star review”. Later he edited that out of his response.

Original review:

I rarely leave negative reviews, but today’s experience was shocking, especially since I had a decent meal here months ago.

The Issue: My pizza arrived with visibly raw dough. I politely sent my pizza back to be cooked longer since the dough was very raw. When returned, parts were still undercooked, but I ate what was edible. No apology was offered—The owner just responded defensively when I mentioned the issue.

The Confrontation: I requested the 3% debit card fee be waived due to the poor experience The owner became argumentative, insisting the dough wasn’t raw (it was). After reluctantly agreeing to waive the fee, he revoked the waiver mid-argument, then dared me to take his photo for this review (which I did). He did this to justify taking a photos of me afterwards. He then took photos of me, threatened to report me to authorities and the Da Nang restaurant community, and even brought my leftovers to other customers to “prove” his point, creating a scene.

Why I’m Reviewing This: I wasn’t going to post this until his aggression escalated. The owner’s unprofessional response ruined the experience completely. A simple apology or professionalism would’ve resolved everything. I hope this feedback leads the owner to some serious self reflection.

*Update:

Following the owner's response to my review, I reached out to personally thank him for his apology and to provide additional context about the undercooked pizza. During our conversation, I mentioned that the refund still hadn't processed. He assured me he would follow up with the bank and update me once confirmed.

However, two months have now passed without any further communication or resolution. While I want to give the benefit of the doubt, the lack of follow-through is disappointing.

*Final Update:

The owner repeatedly failed to address the issues, despite his apologies.

To the Owner: You demanded I "be a man" while blocking communication to avoid accountability. Your actions do not match your apologies. You said you learned a valuable lesson and deserved the 1-star review, what changed (besides your responses to reviews)?

Words are meaningless when actions don’t match promises. This is far beyond undercooked...

We went to the bravo pizzeria on 1st February, 2024. While roaming around in da nang and looking for something vegetarian to eat we ( me and my wife) somehow stumbled upon this marvelous place. We were the only customer there as it was quite late and yet Neuyun served us. He is absolutely a gem of a person. We ordered a few beers followed by french fries, one vegetarian double cheese pizza and one smoked barbeque pork and ham pizza. The waiting time was minimal and the pizzas were so good that I can say, we have never finished a pizza so fast in our lives. The base of the pizza was neither thin nor thick but the perfect size and it was cooked in a traditional fire place oven. The taste was magnificent. We were so happy that we ended up eating at this place as it's quite hard to find good vegetarian dishes here, especially around the beach side. But trust me this place will not disappoint you. The ambiance and music were quite nice and the pizza was the best that I have ever had and I have been trying pizzas for the last 16 years now. The owner (Nguyen) is so sweet with a big smile. If in da nang, do anything you want but do not miss this place. It's a must miss try. Also if someone likes spicy food, the chilli oil is a must. Pour some home made chilli oil by Neuyen over your hot pizza and enjoy the amazing fragrance and taste. 10/10 taste 10/10 service 10/10...

The memory arrives not as a recollection, but as a phantom scent of charred leopardo crust and San Marzano tomatoes, a taste that instantly dismantles the humid, motorbike-choked geometry of Danang and rebuilds it as a Neapolitan annex to the soul. There, in the improbable tropics, a maestro from Campania, his hands a map of flour and fire, performed the ancient alchemy of his bella Napoli, and who, indeed, but a fool or a fantastist imports a Michelin-starred architect to build a cathedral in a sandbox? Yet this was the sublime arithmetic of our evening: Italy’s finest, conjuring miracles for Vietnam’s eager. We began with a Margherita, a simple monarch whose cheese bled a luxurious latte across the palate, each basil leaf a green explosion against the tomato’s profound, sun-drenched sweetness. Then, a diavola, its spicy salami a perfect, oily sin, a pepperoni firework that crackled against the creamy, surrendered buffalo mozzarella. And finally, a triumph of truffle, its fungal musk, that scent of buried autumns and dark earth, rising like a wealthy ghost to dominate every sense, a fragrant proof that geography is a trifle before genius. It was not merely a meal, but a tectonic shift of the senses, where each bite was a sentence in a perfect, edible sonnet composed in a Neapolitan dialect we suddenly,...