Pokeman — Restaurant in Đà Nẵng

I chose Pokeman for a mid-afternoon breakfast, a decision I soon regretted. The restaurant's inside felt like a co-working space overrun by digital nomads, making it louder than expected. Seeking solace, I opted for the courtyard, which proved quieter and more peaceful (Neutral). However, my experience took a nosedive when a Grab driver disrupted the atmosphere by playing a video game full blast (as if he’s never heard of earphones before). Confronting him only resulted in a dismissive response, “go inside if you want quiet,” reflecting a lack of respect for paying customers (-1 point). Staff intervention proved futile, and their attempt to pacify me with dessert seemed ineffective and simplistic (-1 point). Subsequent attempts to address the issue with the restaurant via Facebook messenger were met with indifference, indicating a lack of concern for customer satisfaction (-1 point). Overall, the incident overshadowed any enjoyment of the food, leaving me with a negative impression of Pokeman. I didn't fall ill, but the lack of care for customer experience is concerning. Save yourself the trouble and dine elsewhere.

TL;DR: Pokeman's breakfast turned sour when a Grab driver disrupted the atmosphere by playing a loud video game. The staff's ineffective response and lack of customer care or follow-up, including offering dessert as a simplistic remedy, left a negative impression. The incident wasn't properly addressed, and the overall experience raises concerns about the restaurant's commitment to customer...

[EN] I am on a healthy diet; when I eat clean, I accidentally found Pokeman. The food was fresh and delicious; the meals were lots and lots of quality (1 huge, huge meal for foreigner). There are a set of ready-to-eat meals with a full range of healthy meals, and there is also a buffet - eaters choose their own food ingredients (for fussy eaters like me). Because of the raw food, the cooking time does not seem very fast, but it is delicious. Affordable price. Ship to the office at the front door. In general, I really like to eat at the restaurant because thanks to the restaurant, I can maintain my diet even though I'm busy with work. Highly recommend. [VN] Mình đang trong chế độ ăn kiêng healthy, eat clean thì vô tình tìm thấy quán Pokeman. Đồ ăn tươi ngon, phần ăn rất nhiều, rất chất lượng (1 phần ăn cho người nước ngoài siêu to khổng lồ). Có cả set phần ăn sẵn với đầy đủ chất cho 1 bữa ăn healthy, và có cả phần ăn tự chọn - người ăn tự lựa thành phần đồ ăn mix với nhau (dành cho người kén ăn như mình). Vì chế đồ ăn tươi sống nên thời gian làm có vẻ không nhanh lắm nhưng ăn rất vừa khẩu vị. Giá thành phải chăng. Ship tận nơi khi đi làm ở văn phòng. Nói chung mình rất thích ăn ở quán vì nhờ quán mà mình duy trì được chế độ ăn kiêng dù bận rộn với công việc....

We were craving poke bowls, and this place really hit the spot. You can either order from the menu or create your own poke bowl. They give you a paper with all the ingredients, and everything is nicely explained.

I was initially worried because I read that most places in Da Nang only give you a max of five cubes of salmon. My poke bowl had definitely more than that. I wouldn’t call it a generous portion, but it was just right.

The interior is very nice, with a lot of digital nomads around. However, I have to talk about the toilets.

Seriously, what are you guys doing?

The toilets don’t match the place at all. The door handle is hanging on for dear life, general cleaning supplies are scattered everywhere, everything is wet, pieces of toilet paper are everywhere, and there are holes in the ceiling.

A little attention to the toilets, starting with fixing that door handle,...