Kichi-Kichi Tràng Tiền — Restaurant in Hà Nội

I’m Japanese American who had really bad experience at Kichi kichi. My family try to have a lunch there at 14:00 7/18. They said that lunch time is closed. But google online shows they open 10:00 AM -10:00PM ( English site). And we try to eat there again at 12:50 today (7/20). They also told us it was closed. We were really upset about this situation, not allowing us in there. They are DISCRIMINATING. ONLY Vietnamese can allow to eat there. NO FOREIGNERS!!! Because we saw other Vietnamese customer allows inside after us. There are so many tourists around here. But I don’t see any foreigners inside the restaurant. I guess why. I highly not recommend this place if you are foreigner. But I guess you are ok if you...

It takes a lot for me to go out of my way to write a bad review, but this place takes the cake. Here’s a summary of our experience:

Their QR code ordering does not work. The ingredients are all written in Vietnamese, you can change it to English but the ingredient names stay the same. There are no pictures for anything other meats, good luck trying to translate the rest. The conveyor belt had nothing of value on it. Staff were extremely slow and brought the completely wrong orders out TWICE.

Just a very unpleasant experience for significantly more money. Don’t go there if you want to...

Out of all the Kichi-Kichi's I've tried in Hanoi, this one is the redemption of this restaurant chain. Came here during non-peak hour, so I cannot say for sure how the experience will be during the more crowded time; but nevertheless, I had a perfect experience here compare to the other Kichi's that I'd gone to. The staff was very attentive to us (though a bit too much), unlike the other branches. We were served a complimentary portion of beef when we started. We did not have to wait for ages for our requests to be carried out. Dessert was amazing. 10/10 would come again to...