Som Tum Thai - Lotte Mall West Lake, Ha Noi — Restaurant in Hà Nội

A very disappointing experience at this restaurant. It started with the long wait – it took forever before anyone even came to help us. When we finally got our main course, we had to wait even longer for the rice we ordered, which didn’t arrive until we were already halfway through our meal. Incredibly frustrating.

The food itself was mediocre. The flavors were bland, definitely not what you’d expect from Thai cuisine. But the worst part was the service. To our surprise, we were charged for cleansing wipes that were simply placed on the table without any mention that they would cost extra. Very misleading and unfriendly.

To make matters worse, the bill was incorrect. Luckily, we noticed this in time and had it corrected, but it only added to the overall negative experience.

In short, the food was disappointing, the service was downright poor, and we definitely won’t be returning. There are plenty of other places where you get much better treatment for...

Surprisingly bad. Waste of money and time.

food takes super long staff all look extremely unhappy, are they being treated well? average food small portion but not delicious

I checked the reviews after coming in. The comments about the floor being not clean is still valid. There were no improvements. This in total cost us over 650,000VND.

The pineapple fried rice was the only dish that was fast to serve and look at the portion.😅The rest of the dishes came much later which was a shame because I wanted to eat the rice with the curry together.

They should really rename the pineapple fried rice to mini pineapple fried rice.

The cutlery was also not clean. It’s like they were not cleaned properly. Overall it...

❌ Avoid this place .

Mediocre food quality compare to the menu price and service.

Ordered a friend chicken (wrapped in banana leaf), and it wasn’t grilled properly and you could see the pinkish flesh. We called the girl and ask her to grill it back , she came back to us “kitchen said it’s good - no problem” we called the manager and a young girl came to us Alf said sorry and got our number to call us to check if we get food poisoning.

Like what??? You waiting for us to get food poisoning then calling us to ask how we are after eating your stupid food?

The tea we ordered: the cup hasn’t been washed , and we asked them to bring us another HOT tea.

I don’t suggest dining...