7 Bridges Craft Beer Taproom & Restaurant / Đông Du — Restaurant in Ho Chi Minh City

My experience at 7 Bridges in Saigon at Hai Ba Trung and Dong Du was marred by several disappointments, reflecting a lack of attention to detail and customer satisfaction. It’s worth noting the irony that 7 Bridges, supposedly originating from Da Nang, had outposts in Hanoi, Saigon, and even Hoi An, yet none in its supposed place of origin for a significant period. This oversight is a comical contradiction, highlighting a lack of coherence in the brand’s expansion strategy.

During my initial visit several months ago, I made a concerted effort to address the poor acoustics with staff and management, suggesting the installation of sound-dampening padding to improve the atmosphere. However, on my recent visit (April 2024), I was dismayed to find that this simple improvement had not been implemented, indicating a disregard for customer feedback and comfort (-1 point).

Additionally, despite being the first to order and arrive, the previously agreed upon seating arrangements were disorganized, resulting in confusion and highlighting a lack of preparation (-1 point).

Moreover, there was a delay in receiving my drink, despite being among the first to order I was the last to receive my drink, leaving me feeling undervalued as a customer (-1 point).

Furthermore, upon leaving, there was a delay in verifying that our drinks were covered by our company, resulting in unnecessary wait time and inconvenience (-1 point).

Overall, my experience at 7 Bridges in Dong Du was marked by operational inefficiencies and a lack of attention to customer satisfaction. The absence of improvements despite feedback and the disorganized service detracted from the overall dining experience. I have advised my company against booking this location in the future due to the subpar service and inadequate atmosphere. I also will not be back. My rating stands...

Ambience and Atmosphere The establishment boasts an inviting and refined atmosphere, characterized by bright and tasteful interior decor. The presence of numerous craft beer taps is particularly noteworthy, making it a veritable haven for beer enthusiasts. Even at a late hour, the restaurant maintained a lively and vibrant ambiance, contributing greatly to the overall enjoyment of the visit.

Food and Beverages The pizza was exceptional, featuring a chewy crust and generous toppings, which rendered it highly enjoyable. The selection of craft beers was both extensive and impressive; each offering was fresh and aromatic, perfectly suited for a late-night repast. The menu also included a variety of appetizers and New York-style large pizzas, all of which paired harmoniously with the beverages.

Service The service provided by the staff was exemplary. The employees were unfailingly courteous and attentive, responding promptly to all requests. Their meticulous approach to both serving and maintaining the dining area left a particularly favorable impression.

Overall Assessment In summary, 7 Bridges Craft Beer Taproom & Restaurant / Đông Du is an excellent choice for those seeking delicious pizza and a diverse array of craft beers, even at a late hour. The combination of a pleasant atmosphere, high-quality food and drink, and outstanding service ensures a memorable dining experience. I would not hesitate to recommend this establishment to friends and colleagues, and I look forward to visiting again...

Dead cockroaches on the floor...

Came in for 20% off pizza on a Monday night.. they did not honor the 20% off even though it was advertised on our table and I asked them to honor it. They said no.

Manager was very kind and took the buffalo chicken wings off our bill because the sauce was very sweet 🤢 and did not taste like buffalo sauce. Server initially tried to argue that we "ate one buffalo wing" so we should pay for them... but we refused because tried one bite of the chicken wing and didn't touch them again. The pizza was Good though.

After we complained about the taste the server did not come to our table again to check in on us at all. And there was a 10% service charge.

Overall not a good experience and I wouldn't...