Scoopy Ice Cream Thảo Điền — Restaurant in Ho Chi Minh City

I’ve been to Scoopy for YEARS, and the staff have always been super nice. Unfortunately, this visit was very disappointing because of a new staff member named An. My girlfriend and I moved up in line after the couple ahead of us started paying, and suddenly An snapped at us with an angry face and raised voice: “HAI ANH CHỊ NÀY TỚI TRƯỚC, CHỜ LÂU RỒI , MÌNH CHỜ ĐƯỢC KHÔNG?” We had no idea who she was referring to because the people she mentioned weren’t even standing in line, and the place wasn’t crowded. It felt unfair and unnecessarily harsh.

To be fair, other staff handled the situation well. Viet was very kind, observant, and immediately helped resolve it. Another lady even offered a refund, which we appreciated, though the real issue was the lack of acknowledgment from An. There was no apology or explanation from her.

I’ve supported Scoopy for a long time and the flavors are always solid, but the service has started to slip. What made things worse was how the team seemed to protect An instead of addressing the situation. When I asked for Viet’s name so I could commend him, one male staff with glasses ignored me and another lady only reluctantly told me. If there was nothing wrong, why hide it? I was respectful the entire time.

I still enjoy Scoopy but this incident left a stain on the experience. Customers come not just for the ice cream but for the service, and one staff member’s attitude can undo the great work of the rest of the team.

Even if she is new, that is not an excuse, if anything, new staff should be extra mindful of professionalism and courtesy. Instead, she was unnecessarily aggressive and rude, which made my girlfriend very uncomfortable. After the incident she didn’t acknowledge us at all and then disappeared from the store entirely. If she continues to represent Scoopy, I will not be...

They didn’t note their soda and 1 scoop of ice cream has alcohol in it. My bro and I both allergic to alcohol somehow had a sip. After we asked them. They said they add a shot of rum. I asked why didn’t they clarify or notify us about alcohol in the soda. They said they notify us at very beginning. In fact 6 of us were there. And no one ever hear they introduced their drink has alcohol. I would think other alcoholic drink. Not soda and iced cream. And they never check our ID. I saw a couple of kids next to my table enjoy the same drink we had order. Which mean those kid potentially being served alcohol without checking their ID. Also for people who drive. Without they mention about alcohol contain. People could have problems with police for drinking and driving. Also my bro we’re waiting for fork and knife . The 3 staffs were there keep talking and chit chat. Even one of them hold fork and knife on their hand. But still talking and not giving to my bro. And when I speak my mind about the alcohol in polite way. Just suggested they should have some kind of sign. But they keep insist not listening. And said they already warn us....

This is not an artisanal ice cream shop, this is industrial ice cream. I had a pretty bad experience here. Their ice cream uses industrial sugar and artificial fruit jams, which are not good for health. The texture of the ice cream is not smooth; some flavors are overly sweet, while others are very bitter, and some even smell like spoiled fruit. The price $65 per scoop is extremely high for Vietnam. The owner seems more interested in making money at the expense of locals’ health, and the ingredients used are of very poor quality. The decoration is...