FRANKIE4 Footwear Albert Park — Attraction in Melbourne

The wildest thing about the retail environment is there’s more than be way to purchase. So when a customer (your next mortgage or car payment) comes into a store saying they usually purchase online, and thanks you as they are leaving, silence is not the proper response.

When called out by a customer for not responding, don’t double down and add deceit to your discourtesy especially when you are in the company of a colleague and two older customers. Never treat customers as though we are to be tolerated or stupid. Your job and the brand is worth more than that even if it is through your grumpiness, rudeness, and ingratitude that you show just how little you understand these simple principles of...

My wife has been buying Frankie4 shoes online and from the pop ups for a long time so it is great to finally see some proper stores opening in Melbourne, hopefully a CBD store isn't far away.

The Albert Park store is only a 15 minute walk from the markets and very accessible on a tram so still very convenient.

We were served today by Elise who was fantastic, so friendly and caring, you could tell she knew feet and cared about the brand. There was no pushy sell and it was great just to have a chat with her, subsequently we walked out with 2 boxes.

It was really good to see such a great Australian brand being represented so well, will be back.

P.S Be great if you could do...

The best customer service ever! I bought a pair of Nat 2 shoes after so many nurses told me they are the best for being on your feet all day for work. They instantly took my back pain away! Three months after wearing them, one shoe had a small split at the front of the shoe. I contacted customer support not expecting a refund after 3 months but to find out if this is common. They replied instant and said this isn’t common at all, and offered me a refund or store credit. After I returned the shoes back. I was so grateful. I have bought another pair of Nat 2 shoes and also some ankle boots, as they are the most...