I write this review with a heavy heart. I have had positive store experiences here with knowledgeable and talented sales representatives such as Rag, Mo, Krishna, and Roe. However, after my Samsung Flip 4 was damaged even as the case recommended by the salespeople (which was secured on the phone) did NOT protect my phone from damage (I paid an extra 80 dollars for officially sanctioned Samsung branded protection), I am now being expected to pay an incredulous 523$ (as of 27/10 15:14) for repairs, as my phone which I took care of and valued like a infant is now held ransom by the very same store that sold it to me (I waited several weeks for this response btw).

I DID NOT like my interaction with Beth over the phone. She was unempathetic of my plight and it's ridiculous considering she is a manager of her respected area. She told me to "calm down" as I was clearly upset at the resolution and decision regarding this extremely unfair, unethical, and anti-consumer decision.

As one of the top, most influential reviewers in Melbourne. I will attest that I no longer wish to support JB HI-FI Bourke St. Because of how unfair and unjust this outcome was for me. I have been supporting the store for years as evident in my past receipts and can be referenced in the database. This is absolute garbage, I do not accept this decision and I will be taking matters further. I will consult my international legal team (confidential so you guys don't harass them) and I will establish the best legal remedy to ensure that I am justly compensated for this unethical behaviour against my character. I will also push this same message on my Instagram of almost 6, 100 followers to ensure that people think twice before investing in a phone plan or anything of that sort with a store lacking so much empathy, consideration and logic behind how they choose to resolve customer disputes.

I am highly disappointed in all of the staff involved, and just know I will not rest until I am provided restitution, retribution and compensation for all the stress that has been induced by this incident. I am clinically diagnosed with acute stress disorder and this situation did not help my condition in the slightest.

So thank you staff of JB HI-FI Bourke St. for "all your help". Way to reward loyalty and years of purchases. I feel "sooooo" valued. If you can't read sarcasm, that was sarcastic. Just so you know.