JB Hi-Fi Melbourne Central — Attraction in Melbourne

Worst customer experienced I’ve had in my life !

So I make a purchase at JbHiFi for the iPhone 15pro 512gb on 22/10/23 .They told me that if I make a full payment by today I’ll be able to get it by next 2 days, so I proceed to make full payment as I need it urgently. So, they said once the stock arrived I’ll be receiving either by text message/call from them.

One week after, I receive nothing from them, so I call in and ask if my phone have arrive or not. Unfortunately the staff told me that the stock did arrive on the 24/11/23. However, they sell it to other customer. So that means I have to wait for another new batch to come. WHAT???! Dear, jbhifi is this how you keep your promises to your customer ?

However, this is not the only worst thing that happened. So I call in and ask them to keep an eye on my stock just so it will not sell it to other customer AGAIN. One more week later, I still receive nothing from them. So I do a walk in instead, and guess what??! My phone is in the store but I didn’t receive any text messages/call.

So just when I was about to get my phone, I forgot to bring my ID so I have to rush back. So I told lurke(one of the girl staff member) whether or not is she gonna stay there and wait me for 5 minute just so I can grab my ID and come back to collect my phone. So the staff said yes of course she will be there.

5 minute later, another staff told me that she was on her lunch break, but other staff could handle too. So obviously I’m fine with any staff as long as I get my phone. But the new staff then ask me “did you receive any text messages/call” I said I didn’t, but I literally came here 5minute ago, is just that I forgotten my ID so I rush back and take but lurke showed me earlier that the stocked have arrived . So the new staff ask 2 guy and start questioning me that it’s their policy to show the text message , they insisted me to show them, but I told them that I just talk to another sales assistant,lurke is just that I forgot my ID so I rush back and take. But the 2 guy and the new staff (one of them called, DAVID) stare at me, questioning me as if I wanted to scam them. That rude David also saying that “how come I get to talk to lourke? Because she’s is not on shift today” he questioning me as if I wanted to scam them and telling lies. ( I LITERALLY DO NOT NEED THIS ATTITUDE AS A CUSTOMER) Also, the iPhone 15pro 512gb that they intended to sell me don’t look new at all ! The box is crashed on the edges , it got black ink everywhere and the Apple logo on the box faded (I think one of their staff sticking cellotape on the box that’s why it causing the logo to be faded).

Firstly, they should have thanks me that I didn’t complain them for delaying what they have promised (which is my iPhone 15 pro will arrive 2days time if I make full payment).

I was still being nice to ask them, and they questioned me as if I’m telling lie??? Excuse me, is this how you treat your customer?

2guy David (Caucasian) Chinese guy ( I couldn’t get his name) An Asian girl (a korean)

The date where I got 2guy & 1 girl questioning me (in a rudely manner) is 2november around...

This was, without a doubt, the WORST shopping experience I've ever had. It was mentally exhausting, extremely upsetting, and made it painfully clear that I was being discriminated against.

First, the amazing service began with a staff member who told me to wait while he assisted another customer. I patiently waited until he helped the customer pay. Naturally, I thought it would finally be my turn. Silly me! Instead of helping me, he completely ignored me and walked away like I didn’t exist.

The second staff checked the stock for a camera lens I wanted but told me it was unavailable. Fine, no problem—I decided to buy an instant camera instead. At checkout, I asked if I could use a price match and my welcome coupon simultaneously (because others can, after all). This staff member confidently said, “No, that’s not allowed. Go ask the manager at the front desk.” He also informed me that the instant camera was only available at the DFO store and, oh, I had to rush there within an hour.

I went to the front desk and asked a third staff member, who checked my welcome coupon and said to me that I could use both the price match and the coupon together. He then suggested I go back to the second staff and proceed with the purchase.

At this point, the second staff member’s attitude miraculously improved after learning I had checked with the front desk. Suddenly, it was no issue at all to use both the price match and the welcome coupon! He even said I could pick up the camera at my convenience. But wait, the drama wasn’t over. After calling the DFO store, we discovered they didn’t have the camera either, and I would need to travel even further to another store.

By this time, I had given up on the camera and decided to buy a pack of 40 sheets of instant film, which the website had recommended. The second staff handed me two boxes of 20 sheets each and assured me I could price match the online price for the same two-pack of 20 sheets.

When I went to checkout, the fourth staff processed the price match but said I couldn’t use my welcome coupon at the same time. At this point, I was beyond drained but decided to grab another item so I could still use the coupon.

When I returned, ready to pay, the fifth staff arrived with a plot twist! Now, the price match was suddenly “not allowed” anymore. The reason? “The online listing is for 40 sheets, but you’re holding two boxes of 20 sheets.” I calmly explained that the online listing was for two boxes of 20 sheets totaling 40 sheets—exactly what I had. But this staff aggressively insisted it couldn’t be done. His tone was so hostile that it left me in tears.

Here’s the cherry on top: as I waited in line, I noticed that this same staff had no problem treating white customers with kindness and respect.

I have to say, JB Hi-Fi truly knows how to provide a unique shopping experience. If you’d like to enjoy the privilege of being ignored, contradicted, and humiliated by five different staff members, I highly recommend giving them a visit. Bring some tissues, though—you might end up...

• LEADING LOCAL GUIDE - CHECK YES, BECAUSE OUR REVIEWS CHECK ACCURATELY *

G'day, mates! Let me tell ya, Melbourne Central, bless its cotton socks, has had a bit of a facelift, and it's been a fair dinkum rollercoaster of emotions. They've gone and binned a few registers, which means getting in and out during peak hour is a bit like trying to herd cats at a BBQ – an absolute 'mare! You'll be stuck in line longer than a Holden at a petrol station on a public holiday.

But hold your horses, because there's a silver lining bigger than a kookaburra's laugh! They've somehow managed to rustle up more staff, and get this, they actually want to help ya! It's like finding a fifty-dollar note in your old jeans – a bloody massive bonus, no worries!

Now, let's talk about the legends keeping this place humming:

Jimmy: This bloke's not just a staff member, he's a human dynamo! Seriously, he's like the Aussie Energizer Bunny, just overflowing with enthusiasm and always up for a yarn. Whether you're after a new computer, a fancy phone, or even a bit of advice on men's or women's healthcare, Jimmy's got you covered. You'll find him bouncing around from Wednesday to Sunday, spreading good vibes wherever he goes.

Connor: Melbourne Central's very own camera coordinator, Connor's a true blue legend when it comes to snapping pics. This fella's got a brain full of camera knowledge, and he's not afraid to use it! He'll cut you a deal quicker than a magpie snags your lunch, making sure you walk out the door feeling chuffed with your new gear, no buyer's remorse here! You won't find a more talented or friendlier bloke in the camera department, trust me.

Boris: The portable audio genius, Boris is a straight-shooter, no dilly-dallying around. He knows quality when he hears it, and he's not afraid to tell ya if something's dinkum rubbish. "No point lying to customers about bad products," he reckons, "doesn't win anyone friends." And you know what? He's spot on! This bloke's a massive fan of Nothing and CMF (the audio gear, not the blokes from the pub!), especially when they're bundled with Denon. He's a man after my own heart, tellin' it like it is.

For years, I'd rather stick a fork in my eye than set foot in this store. But I'll be fair dinkum with ya, over the last six months, it's become an absolute pleasure. It's gone from a pain in the arse to a top spot, all thanks to these ripper blokes!

So, what do you reckon? Ready to brave the queues for a bit of a chat with these...