This was, without a doubt, the WORST shopping experience I've ever had. It was mentally exhausting, extremely upsetting, and made it painfully clear that I was being discriminated against.

First, the amazing service began with a staff member who told me to wait while he assisted another customer. I patiently waited until he helped the customer pay. Naturally, I thought it would finally be my turn. Silly me! Instead of helping me, he completely ignored me and walked away like I didn’t exist.

The second staff checked the stock for a camera lens I wanted but told me it was unavailable. Fine, no problem—I decided to buy an instant camera instead. At checkout, I asked if I could use a price match and my welcome coupon simultaneously (because others can, after all). This staff member confidently said, “No, that’s not allowed. Go ask the manager at the front desk.” He also informed me that the instant camera was only available at the DFO store and, oh, I had to rush there within an hour.

I went to the front desk and asked a third staff member, who checked my welcome coupon and said to me that I could use both the price match and the coupon together. He then suggested I go back to the second staff and proceed with the purchase.

At this point, the second staff member’s attitude miraculously improved after learning I had checked with the front desk. Suddenly, it was no issue at all to use both the price match and the welcome coupon! He even said I could pick up the camera at my convenience. But wait, the drama wasn’t over. After calling the DFO store, we discovered they didn’t have the camera either, and I would need to travel even further to another store.

By this time, I had given up on the camera and decided to buy a pack of 40 sheets of instant film, which the website had recommended. The second staff handed me two boxes of 20 sheets each and assured me I could price match the online price for the same two-pack of 20 sheets.

When I went to checkout, the fourth staff processed the price match but said I couldn’t use my welcome coupon at the same time. At this point, I was beyond drained but decided to grab another item so I could still use the coupon.

When I returned, ready to pay, the fifth staff arrived with a plot twist! Now, the price match was suddenly “not allowed” anymore. The reason? “The online listing is for 40 sheets, but you’re holding two boxes of 20 sheets.” I calmly explained that the online listing was for two boxes of 20 sheets totaling 40 sheets—exactly what I had. But this staff aggressively insisted it couldn’t be done. His tone was so hostile that it left me in tears.

Here’s the cherry on top: as I waited in line, I noticed that this same staff had no problem treating white customers with kindness and respect.

I have to say, JB Hi-Fi truly knows how to provide a unique shopping experience. If you’d like to enjoy the privilege of being ignored, contradicted, and humiliated by five different staff members, I highly recommend giving them a visit. Bring some tissues, though—you might end up needing them.