Kmart Chadstone — Attraction in Melbourne

The majority of the staff who work at this store are lovely, however the shift managers are extremely rude and intimidating. I spend at least $10K at Kmart stores annually and have been disappointed with the Chadstone store managers attitude and unwillingness to ‘go the extra mile’ ( or centimetre for that account ) for the customer. For example, l recently visited the Chadstone Store and it was getting close to the store closing time of 10pm ( another frustratingly early closure, although not sure if that’s due to the shopping centres restrictions). As I only wanted to purchase two items and knew their location in the store and had 15 minutes to shop ( or so l thought ) l believed l had ample time to complete these purchases. I entered the store and was greeted by a lovely young man who informed me very politely that the store would be closing in 15 minutes, l thanked him and told him that I would be very quick. I moved to back of the store and located the items l needed and was just about to start heading to the check out registers when an overwhelmingly loud announcement came through over the PA system through a speaker in the stores roof. It was extremely loud and intrusive. During this announcement of the stores impending closure time a female staff member stuck her head around the end of the aisle that I was in and started yelling at me over the top of the PA announcement that the store was closing and l would have to leave. I couldn’t believe that she was actually yelling the exact same thing at me that l was already being told at full volume by the woman on the PA system. I told her that l was aware of the time and was heading to the registers now to purchase the two items, she rolled her eyes at me and disappeared hurriedly towards the front of the store. I continued to walk to the registers but was stopped shortly by the same female staff member who had brought two male staff members with her. The three of them surrounded me and all started talking at once telling me that the store was now closed ( it was 9.55pm according to m Apple iPhone ) and that l would have to leave immediately. I started to explain my position and the female staff member started talking loudly over the top of me. I asked her if l would be able to speak please and she told me very aggressively that if I didn’t leave immediately she would call security. I was stunned and asked them who the shift manager was this evening to which they all replied, ‘l am’. I shook my head, put the two items l was hoping to purchase on a nearby shelf and told them how disappointing it was that they were in such a hurry to leave work that they would be so aggressive and intimidating towards one of the stores frequent customers ( or any customer for that matter ). I found all three of these staff members to be rude and intimidating, not what I’m assuming the shareholders of Kmart and its conglomerates would be happy about or encourage. It was obvious that these staff members were determined that they would be ‘clocking off’ at 10pm and not a minute later. Their conduct was so unprofessional and Kmart need to remind their staff that ‘The customers are the REASON they are there not just another ANNOYANCE in their work day’. Sadly, these staff members obviously missed the point of the old saying, ‘The customer is always right’, and are all in desperate need of a refresher course in customer service and relations. Just so very...

Prices always marked wrong. Complained to head office and no one ever got back to me. Service is non existent and always messy!

To add I would like to express my experience at my recent visit here. I went to pick up a click and collect order from the service counter and on the way there picked up some clothes for a child I was looking after who’s mum was admitted into hospital. When served by Kat she advised that my order was cancelled- I was not notified by email. I accepted this and asked if I would be refunded she said yes. As we are having this conversation I was placing the items of clothing I wanted to purchase. Not only have they put things through in the past it waa NEVER an issue. She then points at the are of the other registers and tells me I need to go there. I’m like excuse me? ( mind you there was NO one waiting to be served) I said it’s never been an issue and she proceeds to tell me despite my order being cancelled and not being notified, standing with two kids- she says “ oh fine I’ll do it” ITS YOUR JOB!!!!!!!!

The week before the announcement of the lockdown- mind you I am still waiting on the manager Wayne to call me as there was NO follow up to this incident where there was NO one at the registers. Two people minding the self services. I asked for assistance to put the items through and the young girl ROLLED her eyes at me! What is this?

Disgusting and untrained staff. Thanks Wayne for not...

I was with my friend at Kmart. something happened to my friend made me really upset. My friend told me he asked for a price match on a few toys — something completely reasonable that many people do. What happened next was honestly shocking. The staff didn't know how to respond, so he called the manager, Emmanuel. Instead of handling the situation 'professionally', he flat-out refused the request without giving a proper reason. When asked to explain or show the policy, he simply said 'each store can decide for themselves, and express the meaning that it was a loss for Store to do price match. This felt like an excuse rather than an actual policy. The whole interaction felt really uncomfortable to witness. Emmanuel was dismissive and spoke down to my friend as if their concern didn't matter. It wasn't just poor service — it felt personal, like the decision was based on who my friend was rather than the actual request. It came across as unfair and borderline discriminatory. I have done price match at the same Store for a few times, so this is discrimination! That's why i think i should speak up! I found other customers with similar experience with this manager. Pic attached. As a customer standing nearby, I felt uneasy and disappointed. This is not how anyone should be treated in a retail environment. Kmart needs...