MINIMARU Chadstone — Local services in Melbourne

Definitely worst customer service. DO NOT come here at any cost, disappointment with the customer service I received at Minimaru Chadstone today, April 25, 2025. Our family was interested in purchasing a matcha whisk, especially with a promotional offer of 50% off that was advertised. However, our interaction with one of your staff members was incredibly negative. When we asked for more information about the whisk, instead of being helpful, the employee was rude and dismissive. She showed no interest in explaining the product or assisting us with our query. To our surprise, she actively discouraged us from buying the whisk, stating that we needed to "do our research first." Excuse me? We were in your store, in Australia, looking at a Japanese product on your shelf that explicitly stated to "ask staff for information." It's reasonable for customers to ask for details before making a purchase, and it's the role of the staff to provide that assistance. The fact that there was a 50% off promotion running made her unwillingness to help us even more perplexing and frustrating. It felt as though she actively did not want us to take advantage of the offer. This experience was incredibly off-putting and frankly, insulting. The rude and unhelpful attitude of this staff member has completely turned us off from wanting to shop at Minimaru Chadstone in the future. We came in ready to buy, but were pushed away by exceptionally poor customer service. I hope the management takes this feedback seriously and addresses the customer service training of their staff. A welcoming and helpful attitude is crucial, especially when dealing with customers interested in learning about and purchasing...

We’d like to recognise Daphne for her exceptional client-focused service and ability to think outside the box. When the product we needed was unavailable online nor at their Chadstone store, she proactively made it happen—rather than simply saying it couldn’t be done. Her initiative, solution-oriented attitude, and dedication truly reflect her personal ability and Minimaru’s commitment to outstanding customer care. Please extend our sincere appreciation for Daphne's...

You can tell everything is thoughtfully selected. Staff are always friendly and genuinely helpful without being pushy. It's like stepping into a little slice of Japan—highly recommend visiting if you're after...