POP MART Chadstone Store — Attraction in Melbourne

Be a customer for a long time since is not popular yet and always ok but today is very disappointing!! I called to check the Pucky one they said ok had it in stock but i do understand that can not put it on the side so I called my husband cancelled our special dinner plan and asked him to drive there then I called again to check (not even 5 minutes) they said it was sold out!!!!! I know it might be miscommunication but Puckky Forest the big mushroom one there is only a keychain!!!! The staff said there was another figure too but it's not!!!!! It's wasting my time and money also staff just said I can not do anything it will be restocked pls call to check again. I know it that's why i called u to check!!!!!!!! Oh my god so sad. I might have to think about it even though your toys are so cute but i think u guys can manage better than that. Ps. I used to line up and not get anything i’m not even angry becoz i do understand the process but this one is unfair it is a wasting my time, cancelled my plan, especially on a Friday night and no response for...

Had a a lot of bad experiences in this store for the pass 2 months now everytime I come into this store the lady petite store manager had the worse costumer service! I always come here with my daughter and she always tell off my daughter for touching the boxes when she's not even shaking them literally just putting her hands into the blind boxes and not even breaking them. my poor 5 Year old always getting embarrass the way she tell her off! And all the other team are also not friendly and helpful at all! Where has the good costumers service in retail stores gone this days? isn't because their product is on hype at the moment! The Worse Popmart store in Victoria! feel free to experience it...

This place doesn't deserve a star rating at all. Staff do not explain to new customers how it all works. Staff are rude and obviously there to make money off people that dont understand the concept and rules of the shop.Shelves are packed and not sorted correctly. Picked up 3 disney boxes accidentally picked up 1 non disney box as it was in the wrong place. Altogether I bought 4 boxes. I came back 10 minutes later to get the right disney one and was told I could not. So I did not exchange refund and left the 1 I didn't want so you have made $28 sale over . Enjoy the money!!!! Will never be back to this rude...