Firstly, I asked the lady serving if I could purchase a particular style of glasses and she told me that, no, they only sold the styles on display. It wasn’t until I insisted that I had previously bought ones that were not on display that she went out the back to 'have a look', but she returned saying that they only had the ones on display. I’ll return to this point later. Secondly, I asked to buy a different pair of glasses on display and she told me, no I couldn’t because they didn’t sell the actual pairs on display, only ones in storage in the same style. Since I’d previously bought ones on display, I told her so and it was only when another sales person said that I was correct, that she agreed to sell them. Thirdly, when I went to buy the glasses, she charged me $55 dollars instead of $30 dollars as advertised. I would have walked out paying this inflated price had I had not noticed and pointed out the error myself. After waiting for the sales person to print a new receipt, I decided to ask someone else about the glasses that I’d been told weren’t in stock. He went out the back, returning with the glasses that I’d originally asked for - they were in stock after all!

Sure, people can make mistakes, but this many‽ As a Black woman, I walked out feeling suspicious of not only the difficulty I had making the purchase, but the fact that the person serving me did not even apologise.