Our company booked a room for me for 6 nights. We chose the Mercure for it's close proximity to our office, and because the business owner is an Accor member. As I was staying for 6 nights she wanted somewhere that would be close and comfortable.

The first room I was put in on Level 12 was right by the lifts, and very noisy. Children were running through the hallways at 10pm each night, and the noise of water running through the pipes in the wall was disturbing all through the night.

I spoke to reception after the 2nd sleepless night and was told there was a room available on Level 5, that it was a quiet room, and was actually an upgrade. I moved down to Level 5, only to find that the room was closer to the lifts, and was smaller than the first. Thankfully there was no plumbing noise, and no children running amuck.

Moving into this room, I immediately tried to make a coffee (as there was no milk in the first room, but this room had milk) however the kettle kept tripping the power each time I turned it on. So I had to request a new kettle.

The first night sleeping in the new room was quiet enough, however at 4am the coloured LED lights came on by themselves. I got up and turned them off.

The 2nd night in this room I had the same problem with the lights coming on by themselves at 4am. I was unable to find any kind of timer. I spoke to reception later that day when I returned from work, and they sent the Concierge up to take a look. He also couldn't find any timers or switches, but he reset the power and said that should fix it.

Unfortunately at 4am the lights came on again, so I called down to reception to report it, and they advised they would send maintenance up at approx 8am.

Before maintenance arrived I managed to find the multiple switches for these 'disco lights' and was able to turn them off using one of the master switches. It is to be noted that there are multiple master switches so when you think you have turned them off at one switch, there could be another switch that also needs to be turned off.

After 5 sleepless nights, I was finally able to get a restful sleep on my last night.

Additionally, we need to contact someone within the rewards program, as the booking was made and paid for by the company owner on her Accor account, but she was not awarded the points. When I asked at reception I was advised that she would not receive the points as she did not stay in the hotel. We will be taking this further.

All in all, we were extremely disappointed in the hotel. Previously we stayed at the Sheraton Four Points, but wanted to use your hotel as we are members of Accor. But we will not be returning the the Mercure Sydney.