Sydney Olympic Park Tennis World

The Tennis world in Sydney Olympic Park prob have one of the best courts and facilities in Sydney, even Australia I would say. However the customer service and communication from Tennis world is appalling, the software system for booking is one of the worst online application I have been using.

Starting from Jan 2021 I can't make free online court booking(and so don't have the membership benefit for this period) and noticed the fortnightly fee has not been debited from my bank account, assuming January is usually shutdown for Australia Open so it didn't bothered me much. However yesterday I noticed two fortnightly transactions "sneak in" my bank account yesterday afternoon from tennis center. There's no formal email being sent out to explain why these two backdated transactions were made and no apology email to tell customer what's happening over their side.

I followed up an email to request a refund from customer receptionist as this "backdated charges" do not look fair to me. It's been bluntly declined by the receptionist which makes me furious.

Issue has been escalated and discussed with her manager on the phone this morning, for a nearly one hour phone call I finally get the money back.

The manager apologized in the end regarding the matter.

I would like to rate zero star for this Sydney Tennis Centre but Google prob don't allow me to do that.

The customer team is not willing to accept their faults easily, which made me to decide to quit the membership straight away.

I would rather look for somewhere else to play tennis to have a comfortable feeling.

Can't rely on automatically debit from the centre. It makes me extremely not comfortable. To be honest, I don't want to do business with the centre.