As a visitor I decided to purchase a week pass to club one fitness. Monday I went to the gym and as I walked in I noticed that the air was stable and it was hot (at 10 am on a day when it was about 73 degrees outside.) I asked if the air conditioning was on and the two front desk employees that were very friendly told me that they were told by Augusto to turn the Air-conditioning to 79 degrees. I asked if the air could be lowered or a fan brought out because I knew that although the air conditioning was set at 79 the Temperature was much higher as there were several people working out. They said that they could not alter the thermostat. I then asked the staff if I were to leave if my pass could be extended a day and both employees said it should not be a problem as they understood. Well today I went to club one fitness and after my work out I went to the desk to ask for an additional day to my weekly pass. the front desk employee I spoke to on Monday said I had to speak with Augusto. I then explained to Augusto the situation and told him in good faith I felt as if I should have a kn additional day. Augusto then told me that I had a “discounted” rate and that he “couldn’t help me”. (Bear in mind, I paid the full posted weekly rate.) So I proceeded to ask what discount I received since I paid the listed price. He then asks “can I do math”. I started to chuckle as I was confused by the statement and then asked what he meant and he repeated again “can I do math”. At that point I told him I probably had more degrees than him and his wife put together, that Math was not a problem and this was just a good faith act that I was asking. He then repeated I have a discount and then says, “he’s done” and can’t talk to me anymore as he is “very busy”. I laughed and told him that social media and reviews and the new way to let people know where to go to. So save your money and go to MAC fitness west — it is being built and will be...
Read moreI've been going to Club One for a few months now and I can genuinely say it's one of the worst gyms I've been to on the island because the guy who now opens is normally late. At first, there used to be a girl who worked there who was always ready to unlock the doors at 5. Now most mornings the guy who opens is late. He walks past everyone waiting to get into the gym without apologizing or saying anything. Some mornings he's 5-10 minutes late, others 20+. While waiting everyone is complaining. We only have so long to work out in the morning and this cuts into our time. Most people are considering switching to macfit due to our time getting wasted in the morning so constantly. I normally go through the week, but this morning I went on a Sunday and arrived at 6:25. The gym was supposed to open at 6. People were waiting outside the doors and in their cars when I arrived. I waited until 6:45 and then left. No one was there to...
Read moreHello Club One. This was people waiting outside of a gym at 5:20 in the morning when the gym was supposed to open at 5. There were also several people sitting outside. Day after day we have dealt with our workouts being cut short with some of us having to leave before the gym opens up. It is not only a waste of time it is disrespectful. Everyone in this picture is here before 5 a.m. Why can't the person opening up do the same? I work out until 5:40. Can you imagine what beginning a workout at 5:25 means? I have to cut over half of the things I planned due to someone...
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