Sure, the casino is great, and yes, on the whole, I love Caesar's Windsor; BUT, the more I stay at the hotel there, the more I learn the following: sure, the sign on the front says Caesar's, which is a Las Vegas-renowned company, BUT, the place here is run by the people of Windsor, period. And what I mean by that is I have been getting below average service from disgruntled and careless workers, who embody the typical Windsor worker, who, in my opinion, simply wants their paycheck and to return back home as quickly as possible. First and foremost, there amazing "luxury" hotels have NO room service? I am almost speechless. I have a bank roll. I like to gamble. And i have now been staying in the hotels. I'll never forget being exhausted in my room, after gambling my money in the casino, and then thinking, ah I'll just get some room service, and being told... NO! How Canadian, how Windsor of you, Caesar's Windsor. That alone makes me want to try other casinos, like the one's in Detroit, to see how they treat people.

Second, on my last visit, I called down from my hotel room, to ask about adding an extra night to my two night stay. The gentleman said it was free, ... great! But I quickly asked, what about the deposit? He said there will just be a $1 deposit. Ok? Was he sure? Yes, he was absolutely sure. I wake up the next morning, and there indeed was a deposit charged, which cleared the balance in my checking account by just a few dollars, since I didn't think I needed money in my account, so I had next to none in there. I call the front desk. The lady gets rude with me! She immediately snaps, "its not a charge, sir." Telling me I'm wrong. "It's not a charge, it's a deposit set aside," (I forget the exact word she used). Okk. But the point is, the person on the phone 12 hours earlier said there would be $1, now there is this charge (on my checking account saying -$80, it's a charge to me), that I'm now being scolded for by a new worker, saying it's not a charge. But if it didn't clear my bank account balance, I believe I would have been charged an insufficient funds fee, and that would have ruined my whole trip. The lady on the phone convinced me there was no problem, and then when I went to check out later on, I asked the front desk for an explanation for being treated like this. The lady, in her beautiful Caesar's Windsor outfit, looking classy and elegant, said, "it was some kind of glitch." I said pardon? This is serious, I was misinformed and almost got charged insufficient funds. She said, "the reservation was made wacky. And then there was a glitch." Wow. The certainly doesn't match the service of a world class casino to me.

There was another incident of terrible customer service on this trip. Since there is NO room service, (I still can't believe this is possible at a place that calls itself world class), I asked, when checking into the hotel at the beginning of this stay, "can I call down to Legends Sports Bar, from my room, for take out?" So that at least I don't have to wait 20 minutes while they make my food, I can simply walk down when it's ready. The lady, once again, dressed perfectly in her elegant Caesar's Windsor attire, said, "yes sir, you just call down from your room, and they will have your food ready." Step 2: later from my room, I call concierge, and ask to be transferred to Legends, the man says ok, please hold. I held for 5-6 minutes, and since the service is at this notoriously bad level, I could sense something was wrong. (Also, there was hold music saying, we will be with you in 1-2 minutes). I hang up and dial the concierge again. A lady answers, I explain my problem, and she says, "No you can't. You can't call Legends for take out, you have to walk there and order." Wow. At the beautiful and supposedly elegant Caesar's Windsor, I can't get room service or even call for take out, I have to walk all the way down! Wow. Typical Windsor, typically Canadian. This is what I have learned. I do love gambling there, but, you can't change the fact it's run by Windsorites, and it's in Canada.