I am writing to formally express my dissatisfaction with the unprofessional and rude behavior I experienced from your front desk staff and management during a recent interaction.
When I called to make an inquiry, the receptionist not only sounded inattentive but was also speaking with another customer at the same time, which made the conversation confusing and frustrating. It felt disrespectful and gave me the impression that my call was not valued.
In addition, during my visit, the attitude of the woman I believe to be the manager or owner was extremely unpleasant. Her facial expression and demeanor gave off the impression that the customers owed her millions of dollars. There was no warmth, hospitality, or even basic courtesy, which made the entire experience uncomfortable.
As a paying customer, I expect a minimum level of professionalism, respect, and customer service. Unfortunately, my experience was far below acceptable standards.
I hope you take this feedback seriously and work on improving your front desk communication and overall customer service. Good manners and professionalism are essential in any...
Read moreNot a bad place to go for some little R and R. I usually come here for the foot Reflexology 60 minute session. The 60 minute session covers 45 minutes of foot reflexology and 15 minutes of foot detox, shoulder, neck, head and shoulder blade massage. My wife usually gets a 60 minute deep tissue massage. Their facility is very clean and comfortable I highly recommend calling and booking an appointment before hand because they are very busy. I find that the foot reflexology helps improve my energy level, blood circulation, liver function and better sleep. Once you are seated in the room the masseuse brings you a hot cup of tea for you to enjoy while...
Read moreI arrived around 1030. I just entered the store since the door was open and tried to wait inside since it was just raining. But one mid age lady asked me to leave and let me wait outside. I am not really comfortable to stand for a long time or walk around due to a recent car accident. Not sure why waiting inside on a rainy day can bother their employees so much and she just got me out of there. I never ever will go...
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