Canada Computers & Electronics — Attraction in Toronto

We had a bad interaction with the manager Junad B, very rude, dismissive and defensive toward customers.

There was miss communication with the return policy when we bought a laptop 27 days ago, sales representative told us about a 90 exchange or product defective policy but didn’t mention that any the specific time frame for refunds (15 days), so we left with impression that it was the same time frame.

We accept store credit instead of a refund, which is not a huge deal for us. My problem is that Refund policy is not printed on the recipe, and employee didn't mention at the time of purchase. When I brought this concerns to the manager he was very rude and dismissive.

He say they didn't have space in the recipe to put their refund policy but instead they can put 2 lines that say “check our website link to see the refund policy” which is very deceptive, just replace that line with “15 day return policy” and it would much better for everyone, specially cuz they gave plenty space for the 90 day policy.

My main concern is that employees should be clear with the refund policy when cashing out customers, if you are telling me half of the policy and not the other half it is a problem of communication and creates confusion.

When I brought this specific concern to the manager he got extremely defensive, he said that we were the first people ever to have this problem, statistically, that's impossible and even if is true and I'm the first person to misunderstand their refund policy that should be indicative that there was communication issue in both ends and should be addressed on employee protocols instead of gaslight or blame the customer.

At the end of the day, I wasn't even fighting about their policies, I understand we made a mistake and the communication issue is 50/50 responsibility, my problem is the rude and defensive approach the manager took, if a customer is telling you an employee made a mistake and you should improve certain protocols in your store, the bare minimum you should do is to accept the feedback and accept your part of the responsibility instead of blaming and treat the customer...

Coming here is always a negative experience. I've come in for things when I'm in a pinch for over a decade, but I'm looking to go somewhere else for accessories and repair. The young guys running this place are really weird around girls and women, which is probably why there have always been so few of them on their team. I have had to ask very simple questions repeatedly when I've come in because staff won't admit that they're not listening. Incredibly obvious things, like how male connectors can't connect with other male connectors. I'm sure the guy I spoke to naturally understood that at the time, which was earlier today, but he kept saying he didn't, wasting his time and mine just to avoid admitting to a silly mistake. It's a weird lack of humility. The staff here usually get upset too when you ask them about something they're not familiar with, like video editing/rendering or CAD stuff. Instead of asking a colleague for help when they don't have an answer, the guys here will stall and go back and forth with me, being condescending, ignoring my input, and avoiding solutions, and it often goes nowhere until I seek other assistance, which makes them even more upset. Sometimes I wonder if they're trying and failing to be impressive to a girl by trying to outdo them, which is sad, or if they're just stalling to get close enough to stare at one for a bit, which is sadder. It's just weird and unnecessary, and it's happened every time I've come in, for years. It feels like the staff want to gain an upper hand over a selection of their own customers, and it's been getting worse over time. Please watch your staff, please prioritize creating a safe environment, and please be solutions-first, above all else. That is the only thing girls are...

NEW COMMENT: They wasted my time during Covid19 for 10 days. My computer rebooted when it woke up from sleep mode. I gave them to fix it. After 8 days, they said everything is fine and we found no issue!! They charged me 50$ for this! I said please explore more. It is a clear problem. After 2 more days they said that motherboard has issues and we need to send it to our main office! I didn't believe in them after complaining a lot, they refund me 50$. I went home and just updated the BIOS! The problem was solved. Google is far better than them in fixing issues for free. DON'T WASTE YOUR MONEY AND TIME HERE. This is my second terrible experience with them. I never return here.

BTW, they don't answer phone! Only emails, though they have few costumers inside.

OLD COMMENT: They charge you if you enter! They have a 50-dollar diagnosis fee even if they cannot solve the issue!! I went there for data recovery and they just wasted my time. After charging 50$ at the beginning, they told me they can not recover it, and they should send it to their partner. What's more, I should repay to the third party another 50-dollar assessment fee!! Is it logical? I asked them who is the partner!? They told me CBL. I went there and they recovered my data without any payment at the beginning! Maybe they are better in hardware selling, but they for sure the worst option for fixing...