UNIQLO Vaughan Mills — Attraction in Vaughan

I always buy at all Uniqlo's all over the country and in the U.S. I went in two days ago at the Vaughn Mills location and bought a UV jacket. I already have four of them and wanted another colour.They were full price. I asked the clerk at the cash if I could have a paper bag for free and she said absolutely not. That is a bit ridiculous as no other store in Vaughn Mills still charges for bags. About 10 minutes later, my husband who was still looking around ,found two sweatshirts , 49.99 each. I went back to the cash to purchase them.I asked the same clerk if this time I could have a free paper bag as now I will have spend almost $150.00 and am a good loyal customer.The clerk said very rudely absolutely not and that every one pays for bags . Is said that she would not know this as at the self check out counter the bags are there . Also just because everyone pays for them, that does not make it right. I said that I forgot my usual recycling bag at home, and could she make an exception. She was very rude and determined. I asked to see a manager. A supervisor came, she also was very rude and had an attitude and said that there was no manager in house and she was not going give me a bag. I said I want to talk to a manager and would they loose a 150$ sale for a $.10 bag? That said yes. I have been to Japan twice and shopped at their store and they were so kind and lovely there . I told them here that they should make a good faith exception and the they are representing a company with usual great customer service. They both said that they would not do it. I asked for the manager's name.The supervisor was walking away and told the clerk to write it down. She just wrote the name Beatrice, no number. I asked for the phone number. She said that she did not know it. I said "you work here and you cannot find out the phone number" ? She said yes. I left the merchandise , took my jacket that I had already paid for , but left my husband's two sweatshirts.Very disappointed! Terrible customer service! I looked the store up on google and the phone number connects to an answering machine that does not say Uniqlo.I will never shop at this location again.They need better and more flexible staff ,and a manager in house...

Went to the store today with my husband and 8 month old daughter. I was greeted by an employee who pursue to greet us every 10 minutes while we were browsing through the store. While I was trying some clothes on my husband was with my daughter and she started to be a little bit fussy. The employee came and “joke” she was being too loud which made my husband feel uneasy . When I came back from the fitting room I was holding my daughter while he was trying on some jackets, she came to greet us for the fourth or fifth time and again repeated the comment of my daughter being too loud, which by the way was not the case at the moment. I like the brand but they should train their employees in how to treat families with children since it’s a department store that offers baby clothes. It was very disappointing since it was our first time going out with our daughter to a mall. Not sure if I will...

Wrong price in the system. We got charged the wrong price the in system as the price tag is clearly listed as $34.99, but the system charged us $39.9. When we talked to the manager, the manager just pointed that it’s our fault not using the membership without trying to understand the issue. When we pointed out the price is $34.99 even without membership, she offered literally no help but asked us to go back to a half hour line up to return the product. We are very disappointed on the attitude and service in this world brand give this is a system issue, the customer should never be penalized to line up for another half hour to get the issue fixed. The manager name is Suzy, and I hope the company would be able to listen to the customer and avoid any unnecessary waste of people’s time. This is really a frustrating incident especially when we had two kids with us to line up...