SEPHORA — Attraction in Winnipeg

Can’t even begin to explain my frustration at the Regent location. If I could give a zero star I would. I was in today looking for a concealer that’s been sold out everywhere. I could have bought it for delivery instead but decided to just go in store since I was in the area. I looked online and see that it’s in stock with a “only a few left” on the app. I see that it’s not on the shelf so I asked one of the employees near the front where the Rare Beauty section was. The girl looks at the shelf and says, “no, I don’t think we have any left.” She calls another employee and asks her. They look at each other and mumble to themselves with a, “do we still have this?”. “No, I don’t think we have anymore in stock.” Says the other. One asked over the ear piece and after a few seconds she replies again with a, “no, we don’t have any.” I was frustrated because 1) they didn’t bother looking below where the extra items were and 2) they didn’t even check their phones for inventory. I ended up just walking around looking for other items I had on my list. I was at the Dermalogica section at the back and again, there was a product I was looking for but it wasn’t on the shelf. There was a nice asian girl that helped me out. She ended up finding the item for me below in the drawers. Then I ended up asking her if she could check to see if they had the concealer in stock. She checks her phone and says that there should be one in stock. She heads to the front and lo and behold, within minutes she comes back and also mentions to me that they had two in stock. THEY HAD TWO. She rang me up and I mentioned how much I really appreciated her help because the other two girls didn’t seem to help at all. And probably to save face for her co-workers and the store, she said that it was probably lost and just hard to find. Anyways, I gave a 1 star but only because of the girl that actually went and did the work to check. As oppose to the other two girls that didn’t really do anything. I sadly didn’t get her name but, she was one of the asian girls working today, July 21st around 3:45pm....

Awful experience at this store - came to the store October 29th to return items I had bought a few ago, to repurchase with the VIB rouge 20% off discount. The lady processing my order charged me for one of the items instead of refunding me - mistakes happen which is fine but it was an inconvenience as the store is 20 mins away. I called the store the next day to explain my situation as I didn’t want any issues getting it rectified as I would not be able to come back to the store right away, I was assured there would be no issues and a note would be put on my file.

On October 31st my sister had placed a pickup order under my Sephora account and came to pick up her order. When she came home she realized she was missing one item and tried called calling the store multiple times with no answer. She went back to the store the same evening and the employees said they needed to check the cameras? I’m sorry but why would anyone lie about a $13 pair of lashes. huge inconvenience and waste of time yet again, and quite frankly completely embarrassing for my sister. While my sister was at the store I had asked her to get my issue from Oct 29th rectified as I was told there would be a note on my file so there should be no issues - the associate helping her said I needed to come in with a receipt which is untrue because they would have access to my Sephora beauty account and I ask for all my receipts to be emailed.. after some back and forth she agreed to refund the error made on October 29th. After carefully reading through this stores reviews on google, there seems to be a trend here.. As someone that personally works in retail as well, it’s clear that the staff at this store need more training on customer service. Please do better. Do not...

Horrible experience!!! SHOPPERS BEWARE!! I usually go to the polo park location, which I love. I was in the area and decided to go to the regent location. I’ve been researching a bunch of skin care and decided I would go to the store and get what I’ve been wanting. When I walked in there was about 10 people working, standing around chatting amongst themselves. One staff member said hi, I actually felt uncomfortable. I wondered why the store did not have any customers but a bunch of staff.. I was soon to find that out. I went to the ordinary skin care brand where I was looking through everything I had a basket and had a handful of products. This man kept walking down the aisle I was in and staring at me. He asked me if I needed any help with anything two different times. I thought he was the manager at first. I did ask him for help as he was basically following me.. I had a basket full and wanted to look at more items but felt very uncomfortable. It seemed to me like they thought I was going to steal. I went to pay for my items, the lady was rude and cut me off at one point while I was talking. The guy who helped me was standing behind her now with his back towards me. His shirt said LOSS PERVENTION… I DIED.. I could not believe that he was following me around thinking I was going to steal.. no one else even tried to help me. The lady ringing my items threw asked if anyone had helped me, I laughed and said yeah he did. He walked away.

It was a...