Grand Club access for this hotel is a must. When booking, choose to upgrade to the Grand Club lounge access, it's a little bit more, but it's worth every penny. But sometimes the Grand Club access might be sold out.

They have the view of the harbor. The picture of the harbor are from their club lounge windows.

The breakfast and happy hour foods are the best of all the Grand Hyatt hotels that I have been to.

The size of their rooms are spacious. Bigger than most Asian hotel rooms.

Their location is next to the convention center. But access to the downtown area , it's bit of a walk. And their MTR is 5 to 10 minutes walk from the hotel.

I do agree with other reviews that this hotel is very dated. It hasn't changed much from 10 years ago. I was surprised that they didn't update the bathroom with a bidet. I been to Grand Hyatt or Park Hyatt in Korea, Taiwan, and Japan. They all have a bidet. And their furniture looks old and dated. For the price they charge, I would think after 10 years, they can afford to update and upgrade their furniture. 🤦.

Another little things that this hotel is behind others and not willing to spend money to upgrade, is the safe in the room, it is only a four digit code. All the hotel that I been to in the last two years have upgraded to a six digit code.

Another is the electrical outlet, they still require a Hong Kong type of plug to fit in their outlets. all the top end hotel that I been to in the past two years including Europe have changed their outlets to a universal outlet that can fit any kinds of outlets from any country. These two items don't cost a lot to upgrade and yet they wanted to milk the current hotel condition as long as possible. I also noticed that the bed is the most uncomfortable bed in all the Grand or Park Hyatt that I been to including top end Europe hotels. They decided to go the cheapest route by getting a firm bed with some padding. And we are talking about bed in a suite. I dropped it one star because all the above issues. I wrote the review when I first arrive after 10 years. So I was too excited.

They need to be careful and start upgrading and improving the Hotel, or else they might drop a level to Hyatt Regency. This is what happened to the Hyatt in Shinjuku. The hotel owner doesn't understand that it would cost twice or three times as much to remodel and upgrade when things are falling apart. Too bad the owner didn't do the remodel and upgrade during COVID-19.

And I also noticed that the smell of moisture or dampness in the room and hallway, plus lobby windows gets foggy. This is an indication that the hotel air conditioning system is dieing, it can't handle the moisture in the air. Compared to other buildings in the area none of them have the same issue as with this hotel. If hotel is not careful, that dampness will cause the mold to grow in the delivery system. To fix the mold issue, it will cost a Fortune to get rid of it. Best advice to the owner is to replace the air conditioning system ASAP.