🌹 Kitchen

The restaurant, which primarily serves Chinese dishes, is famous for its packed lunchtime crowd, which is often a result of its popular chicken dishes and affordable prices. However, our overall experience was impacted by some questions during our two visits.

<i> A crowded environment and a wait time:

Upon our arrival at Rose Kitchen for lunch, we noticed that the restaurant was crowded, leading to a wait for a table. In case there is a crowd or a line, customers should notify the staff at the door to receive a numbered token. Customers are contacted to be seated once a table becomes available.

<ii> Concerns regarding food quality and hygiene:

While we tasted variety of cuisine items (•Fried rice with a mix of shrimp and other ingredients + Enhanced Roast Pork and Fried Egg Rice was in the best taste•), we were dismayed to learn that the chicken in the noodle soup item was not properly cleaned and contained an unappetizing feather. Cutlery and tissue paper were placed on the table, but due to inadequate cleaning, there were leftovers and food debris present. Furthermore, the hygiene standards in the bathroom were subpar, with indications of cigarette residue and unpleasant odors.

<iii> Quick food delivery and payment options are available:

The prompt delivery of our food was appreciated despite the setbacks. Rose Kitchen has payment options that include cash, credit cards, and Octopus cards. Credit card payments are only accepted for bills that total $200 or more, otherwise payment (lesser amounts) must be made with cash or an Octopus card, or other acceptable cards.

<iv> Convenient location:

The restaurant's location near the main road and tram station is convenient for customers. Accessing the restaurant involves climbing stairs to the first floor.

<v> Lift for the people with disabilities:

In the back of the restaurant, there is a lift that can be used to help people with disabilities and mobility challenges.

<vi> Staff Training:

To ensure the quality and cleanliness of food, staff training is required, with all staff members being well-trained in food safety and hygiene practices.

<vii> Customer Review & Feedback:

The lack of importance given to gathering and addressing customer feedback has been noticed. Despite the constant flow of customers, there are signs that we believe feedback may not have been adequately acknowledged or acted upon.

In conclusion, Rose Kitchen may be an good place for your dining experience because of the attentive staffs, timely service, clean dining area compared to other eateries, convenient location, and delicious food at reasonable rates despite having certain problems or concerns.