This has been the most unpleasant trip to Macau I have ever had. None of the employees could speak english (except from check in, deposit and check out), this means they could not provide us with any proper information. The day we arrived, there was a typhoon coming so most places started the close early. The next morning the typhoon was gone already and we went to reception to get information on how to get to Hong Kong but it was useless. They said nothing was working; no taxis, no drivers, no ubers, no public busses and that we had to walk on the rain with a huge suitcase to Gongbei Port (it was 1km away but i want to make it clear we had a huge suitcase and it was raining). There was only one employee, a young girl, trying to help us. The other two, one was laughing at us making fun of the situation and the other guy kept making noises as if he was complaining, taking long breaths as if what we were asking was too much and not attainable. We communicated in english using a app and also with my little knowledge of mandarin. When leaving the hotel, the city was full of busses and when arriving to the Port it was full of taxis… so how come just 10 minutes before they said there was no option to go there but to walk? This is really not the hotel to stay if you want a staff that tries to provide you with any sort of information. Location of the hotel is in an area that is not clean at all and there are no restaurant options apart from a Pizza Hut and Mc Donalds.