Particularly impressed by the male night shift (before 6am) manager's warm and welcoming attitude towards guest. First of all a natural smile when I approached the desk. Accommodated my late checkout request which I appreciated from deep within my heart as I only checked in at 5.50am in the morning and every hour of sleep counts. Upgraded me to a suite, which also is the last non-smoking room available at that time when he knew I am a non-smoking individual. Was shocked when I entered the room as it was huge! A king size double bed with long sofa beside as well as a dining table. A more private area with a proper writing desk can also be found near the corner of the room which is perfect for business trip or if you need to have a private discussion with someone. Bed mattress and pillows are slightly better than average, not the best which is expected as its a 4-star hotel which has been operating for close to 20 years and only re-renovated in 2011. But then to my surprise, the hotel actually got the finest shaving blade and shaving cream as compared to 10 other hotels that I have stayed in Macao. Was in a hurry in leaving the room and I managed to finish my shave within 5 minutes. The shave was exceptionally clean and smooth and left not even a single cut or scratch anywhere on my face. Trust me, for other hotels, I normally have to shave for 15 - 20 minutes and have to use tissue to dry of any blood resulting from a shaving blade which is either too sharp or too blunt... My shave at Casa Real was just perfect!Finally, checkout was also efficient and both the staff and morning shift manager were more than happy to allow me to keep a hotel room key card as remembrance for my stay. I was also given a new blank one when I requested for it! I really enjoyed my stay with Casa Real and was very happy with all the front desk staff as well as managers' efficiency and friendly attitude. Will definitely stay in this hotel should I have any future opportunities. However, the downside of this hotel is its location. Most taxis do not normally come to this area to look for customers. For those that do come, are the ones that drop off passengers at the hotel, which means it can take longer than usual to get a taxi. It took me 17 minutes last time and there were 3 more passengers at my back waiting... Hotel guests should be aware of this or should walk to nearby areas to get a taxi more easily.