Hilton Shanghai City Center - 5 Night Stay||Room - I was told at check in that I had received an upgrade with my room - Daily - Bathroom - No Toothbrush - No Razor - Same Global Body Lotion & Shampoos of a USA Hampton Inn?? Whoa - Not expecting that low level of products - I did not pack any as I expected to have a Hilton level||Pic||Room - Missing Mini Bar Creamer for Coffee being restocked - running short of coffee daily - extra towels and water needed daily with our double occupancy ||Newly installed Hallway Carpet haven’t been vacuumed for two months since opening - leaving little shreds of carpet scraps & fluff balls all over - still laying on the hallway floors||Pic||Hotel Bar - Taking colleagues from China one night to share an after dinner drink left me embarrassed and confused - after I ordered for everyone the bar was unable to accept my request for room charge the hotel bill - as I had not brought my wallet I was forced to ask a colleague to pay the bill leaving me 💯 embarrassed and having lost face||Spa? Yeah no….. lol no recommendations from staff or managers||Then we get to the front desk staff and managers||NEVER in my life with many many years of being a Diamond 💎 Member - I have resumed my regular travels to China post COVID and the life changing death of my youngest teenage son have I been treated so poorly at a Hilton Property……||Hilton and what I have come to know as an amazing International staff and management has served as my life line - my best friend - a comforting family member I can rely on for when things go a little differently than the plan…..,||No more - I arrived to Shanghai after this 4 year hiatus and did not exchange money at the airport - NEVER expecting the situation that arose when arriving to the Hilton - I was told they CANNOT exchange money 💰 ?? - WTF 😳 - so next was the ATM in the lobby - NOT WORKING - WTF 😳 ||I have had years prior to the establishment finally of Hilton to let extra nights in a year rollover where I stayed a 140 nights at Hilton - so sorry - that was prior to rollover - so I haven’t achieved Diamond yet and would not spend the extra $ this trip to upgrade prior to the Executive Lounge. So I do not have anything to say on whether the staff & management attending to customers there have any better social skills than what i experienced on EVERY trip to the front desk asking questions. lol||Trying to get a package of medicine shipped directly to the Hilton - imagine my surprise 😮 to find it is placed into a locker - that even my Chinese partners cannot open||Pic||Need to charge your phone after a 16 hour flight - forget it - try to figure this out||Pic||While WeChat is invaluable in my communications with all my partners and vendors and being in the tech industry - I am not allowed or able to establish a Chinese bank account in order to access my package||Thanks Hilton - lol||In conclusion - Hilton needs to seriously rethink this hotel as it is not up to what I expect at an International Hilton||I have been a Diamond Level at Hilton form many many years and just now starting to travel extensively again after a couple years off - I will continue to book at Hiltons and just hope that this is property is just problematic and not representative of Hilton||Sadly - I have no plans to revisit this Hilton - there are plenty of options that I am sure have a similar feel to the majestic experience of the prior Hilton Shanghai||Happily - I will shout out to a couple amazing Hilton staff & manager for understanding what the Hilton experience should be||Breakfast - Ted Zhang - Breakfast Chef||Breakfast - Sang - Task Force Food & Beverage Floor Manager for Soft Opening||In Summary - Avoid this hotel.||KPR