Where do I start - there is no English traveler information such as Metro maps or tours.||||The reception staff speak very little English.||||The Internet pc is in Chinese and I couldn't work out the control panel menu to find the correct panel to change the language.||Of my six day stay I had maybe three days of hot water, I had to have my room switched but that didn't make any difference.||When I raised it with reception they repeated "no hot water?" and then gave a blank look, although it was clear the woman on knew what I meant, but didn't seem to have a clue as to to what to do next. ||||The toilets do not flush very well, often backing up.||||The rooms are noisy - you can hear the person in the next room snoring.||||The seals on the double glazed windows have failed so you can hear everything on the street - luckily it is a quiet street with no traffic at night.||||Non-smoking rooms only means they take the ash-trays out... people still smoke in the hallways and room next door.||||The beds are very very firm.||||They do not change the sheets very often (couldn't tell exactly as I was only there a short time and changed rooms).||||On a plus point I thought the breakfast was ok.||And it was close to Nanjing rd station.||There is a river view - more like a canal of grey-ish brown colour that isn't particularly scenic, but better that a street full of cars or another building I guess.