Conrad Shanghai

China ShanghaiConrad Shanghai

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Disappointing Experience Despite Great Location Stayed: June 10–13, 2025 I have to admit, the location of Conrad Shanghai is excellent—very convenient, with plenty of shops within a 5-minute walk. However, the overall experience was quite disappointing. Check-in was scheduled for 3:00 PM. I arrived early and was told no rooms were available, which was understandable. I returned around 3:30 PM, only to be told again that the room wasn’t ready but would be available shortly. While waiting in the lobby, a staff member approached me, claiming I hadn’t paid. I explained that I had prepaid during booking, but they insisted otherwise—only to later realize they had simply forgotten to ask for a deposit card. I waited until 3:45 PM with no updates. When I approached the desk again, I was told the room had been ready for a while. No one had informed me. When I asked about the delay, the explanation was that all rooms were occupied the night before and needed cleaning. Frankly, that’s not an acceptable excuse—it's the hotel’s responsibility to have rooms ready by the promised check-in time. Additionally, I had made two separate bookings and informed the staff in advance, asking them not to check me out between stays. Unfortunately, my room card was deactivated the next day, and all my credits were wiped. I had to return to the front desk to have everything reinstated. To make matters worse, they even spelled my daughter’s name wrong—despite me providing the correct spelling in advance. When I pointed it out, they claimed it must have been a typo on my part. I didn’t want to argue, but honestly, would a mother spell her own daughter’s name wrong? It felt like yet another instance of the staff making excuses instead of taking responsibility. The room itself was not very clean. The bathroom had mold, and there was no place to hang clothes while showering. Overall, the service and cleanliness did not meet the standards I expected from a Conrad property. I hope the management takes these issues seriously and works to improve the guest experience.

Irene Au

1/5, would AVOID. Stay in Ritz Pudong / Banyan Tree bund / newly opened Regent for better experience. My recent stay was far below expectations. Here are the specific issues I encountered: 1. Lack of Pillow Delivery: I requested additional pillows, but they were never delivered to my room, causing discomfort during my stay. 2. Delayed and Inadequate Blanket Delivery: When I requested a blanket, it was delivered 25-30 minutes later, and the blanket provided was a torn linen, which is unacceptable for a hotel of Conrad's reputation. 3. Room Cleanliness Issues: Upon checking in, I found hair on the floor of my room, indicating a lack of proper cleaning and maintenance. 4. Rude Attitude at Check-In: The staff member at check-in exhibited a rude attitude. When I inquired about potential upgrades, she curtly informed me that upgrades are typically reserved for Diamond members, with no consideration for my Gold status. Additionally, there was no walkthrough of breakfast details, including time and location, despite my breakfast being included in the reservation. 5. Turndown Service Not Performed: I requested turndown service, but it was not performed. Instead, a staff member entered the room, left two towels on a chair along with two water bottles, and left without performing any turndown service. 6. Uninformed Concierge Service: When I called the front desk to ask for concierge service, the staff member claimed the hotel does not offer such a service and brushed off my request. I had to come down to the lobby myself to verify. 7. Incompetent Check-Out Process: The check-out process was excessively slow, taking 20 minutes despite there being only two other guests in line. The staff appeared slow and incompetent, further prolonging the process. 8. Poor Restaurant Service: At one of the Mediterranean restaurants, my steak was overcooked. The inattentive staff did not check in on how the food was, nor did they come by the table after serving, leaving me unable to raise my concerns.

Johan Yow

This was by far the best hotel we've ever stayed in! We arrived late on a Thursday night and were pleasantly surprised when the staff told us we were being upgraded to a premium suite on the 43rd floor! The views were absolutely breathtaking! We didn't want to leave our room! The breakfast buffet was also top notch! So many choices and everything delicious. We also decided to get a couples massage which was very pricey but definitely worth it. Don't have a single negative thing to say about the Conrad Shanghai.

Tori D

The hotel is located in a good tourist area with a lot of stores and restaurants! The rooms are luxurious and clean with a beautiful view of the city. Good service and good breakfast with so many options.

Rawan Gh

So I stayed 3 nights at Conrad Shanghai. The location is great, the service is pretty good. The room is very basic and the executive lounge is just ok. I can’t compare Conrad Shanghai after staying at the Conrad’s in Tokyo, Osaka, and Seoul. Just a different level. The restaurant and service there was pretty decent, no complaints there.

Ken Zwirko

Attention: the location on Google maps is wrong, the correct location is when you search by Le Meriden Shanghai (east of People's Square). The location is amazing, next to many shopping malls, pedestrian Nanjing road, the underground line 2 going to Pudong airport, 15-20 min walk from the Bundt. The cleanliness must be improved, i had someone fake eyelash piece on the freshly cleaned bathroom mat. Not acceptable for 5 star hotel. The rooftop lounge Muse Penthouse was great fkr dinner with a singer and live music. Awesom views. The food was good too. They can't put the bill on your room as the venue is separate from the hotel. My Amex failed but Chase credit card worked.

HANE Xxxx

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Jia Jia Tang Bao

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yang's fried dumpling

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Address

789 Nanjing Rd (E), Huangpu, Shanghai, China, 200040

Map

Phone

+86 21 3318 9999

Call

Website

conrad.hilton.com.cn

Visit

Overview

4.2

(330 reviews)

Disappointing Experience Despite Great Location Stayed: June 10–13, 2025 I have to admit, the location of Conrad Shanghai is excellent—very convenient, with plenty of shops within a 5-minute walk. However, the overall experience was quite disappointing. Check-in was scheduled for 3:00 PM. I arrived early and was told no rooms were available, which was understandable. I returned around 3:30 PM, only to be told again that the room wasn’t ready but would be available shortly. While waiting in the lobby, a staff member approached me, claiming I hadn’t paid. I explained that I had prepaid during booking, but they insisted otherwise—only to later realize they had simply forgotten to ask for a deposit card. I waited until 3:45 PM with no updates. When I approached the desk again, I was told the room had been ready for a while. No one had informed me. When I asked about the delay, the explanation was that all rooms were occupied the night before and needed cleaning. Frankly, that’s not an acceptable excuse—it's the hotel’s responsibility to have rooms ready by the promised check-in time. Additionally, I had made two separate bookings and informed the staff in advance, asking them not to check me out between stays. Unfortunately, my room card was deactivated the next day, and all my credits were wiped. I had to return to the front desk to have everything reinstated. To make matters worse, they even spelled my daughter’s name wrong—despite me providing the correct spelling in advance. When I pointed it out, they claimed it must have been a typo on my part. I didn’t want to argue, but honestly, would a mother spell her own daughter’s name wrong? It felt like yet another instance of the staff making excuses instead of taking responsibility. The room itself was not very clean. The bathroom had mold, and there was no place to hang clothes while showering. Overall, the service and cleanliness did not meet the standards I expected from a Conrad property. I hope the management takes these issues seriously and works to improve the guest experience.

Irene Au

1/5, would AVOID. Stay in Ritz Pudong / Banyan Tree bund / newly opened Regent for better experience. My recent stay was far below expectations. Here are the specific issues I encountered: 1. Lack of Pillow Delivery: I requested additional pillows, but they were never delivered to my room, causing discomfort during my stay. 2. Delayed and Inadequate Blanket Delivery: When I requested a blanket, it was delivered 25-30 minutes later, and the blanket provided was a torn linen, which is unacceptable for a hotel of Conrad's reputation. 3. Room Cleanliness Issues: Upon checking in, I found hair on the floor of my room, indicating a lack of proper cleaning and maintenance. 4. Rude Attitude at Check-In: The staff member at check-in exhibited a rude attitude. When I inquired about potential upgrades, she curtly informed me that upgrades are typically reserved for Diamond members, with no consideration for my Gold status. Additionally, there was no walkthrough of breakfast details, including time and location, despite my breakfast being included in the reservation. 5. Turndown Service Not Performed: I requested turndown service, but it was not performed. Instead, a staff member entered the room, left two towels on a chair along with two water bottles, and left without performing any turndown service. 6. Uninformed Concierge Service: When I called the front desk to ask for concierge service, the staff member claimed the hotel does not offer such a service and brushed off my request. I had to come down to the lobby myself to verify. 7. Incompetent Check-Out Process: The check-out process was excessively slow, taking 20 minutes despite there being only two other guests in line. The staff appeared slow and incompetent, further prolonging the process. 8. Poor Restaurant Service: At one of the Mediterranean restaurants, my steak was overcooked. The inattentive staff did not check in on how the food was, nor did they come by the table after serving, leaving me unable to raise my concerns.

Johan Yow

This was by far the best hotel we've ever stayed in! We arrived late on a Thursday night and were pleasantly surprised when the staff told us we were being upgraded to a premium suite on the 43rd floor! The views were absolutely breathtaking! We didn't want to leave our room! The breakfast buffet was also top notch! So many choices and everything delicious. We also decided to get a couples massage which was very pricey but definitely worth it. Don't have a single negative thing to say about the Conrad Shanghai.

Tori D

The hotel is located in a good tourist area with a lot of stores and restaurants! The rooms are luxurious and clean with a beautiful view of the city. Good service and good breakfast with so many options.

Rawan Gh

So I stayed 3 nights at Conrad Shanghai. The location is great, the service is pretty good. The room is very basic and the executive lounge is just ok. I can’t compare Conrad Shanghai after staying at the Conrad’s in Tokyo, Osaka, and Seoul. Just a different level. The restaurant and service there was pretty decent, no complaints there.

Ken Zwirko

Attention: the location on Google maps is wrong, the correct location is when you search by Le Meriden Shanghai (east of People's Square). The location is amazing, next to many shopping malls, pedestrian Nanjing road, the underground line 2 going to Pudong airport, 15-20 min walk from the Bundt. The cleanliness must be improved, i had someone fake eyelash piece on the freshly cleaned bathroom mat. Not acceptable for 5 star hotel. The rooftop lounge Muse Penthouse was great fkr dinner with a singer and live music. Awesom views. The food was good too. They can't put the bill on your room as the venue is separate from the hotel. My Amex failed but Chase credit card worked.

HANE Xxxx

Conrad Shanghai

Plan your stay

Pet-friendly Hotels in Shanghai

Affordable Hotels in Shanghai

The Coolest Hotels You Haven't Heard Of (Yet)

Trending Stays Worth the Hype in Shanghai

Posts

The hotel is located in a good tourist area with a lot of stores and restaurants! The rooms are luxurious and clean with a beautiful view of the city. Good service and good breakfast with so many options.

Nearby Attractions Of Conrad Shanghai

Shanghai Marriott Hotel City Centre

Nanjing Road Pedestrian Street

Shanghai Museum

People's Square

Shanghai Museum

Radisson Collection Hyland Shanghai

People's Park

Radisson Blu Hotel Shanghai New World

Blue Mountain Bund Youth Hostel

Campanile Shanghai Bund Hotel

Nearby Restaurants Of Conrad Shanghai

Jia Jia Tang Bao

yang's fried dumpling

Lailai Snack Dumpling

Chenglonghang

Eli Falafel

Dexing Noodle Restaurant Fujian Road Shop

小杨生煎馆黄河路店

M1NT

Dahuchun

Chongqing Gaolaojiu Hot Pot

Basic Info

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Website

Reviews

Overview

Ratings & Description

The hotel is located in a good tourist area with a lot of stores and restaurants! The rooms are luxurious and clean with a beautiful view of the city. Good service and good breakfast with so many options.