Very confused on what changed from the amazing reviews we read when we booked this hotel compared to what we received. Upon arrival we were not welcomed, front desk maybe said 2 words to us. We went up to our room and stripped the bed to check for bed bugs, luckily no bed bugs but a ton of hair. We went back downstairs and asked for the room to be recleaned, she then swapped us rooms and said it may not of been clean since we checked in too early…We tried to new room and it seemed cleaner, still hair in the bed but not nearly as much. we decided we would deal with it so went to explore the city. When we came back we tried to lay in the bed but both of us became very itchy and uncomfortable, we had to also leave the window open due to the smell, it smelt musty and like mildew in both rooms, which then made it very cold. We decided to pack up and leave to a different hotel. We requested a refund and said the room was dirty, we were told no and told to contact our travel agent but when we left the owner followed us out and made some rude comments. Then while waiting for our uber the owner came out again and yelled at us saying we slept in the bed (which we did not due to being so itchy in the bedding) and when we told him we didn’t sleep in the bed he started cursing at us. Very dissatisfied in this experience, a simply apology at any time would of been suffice but yelling at us is not professional in the least. I would give 0 stars if i could and I will be letting my agent know to take this off her recommendation list.