This is the second and for sure last time I stay in a mama shelter. They pretend to be part of all accor hotel group but when it comes to fulfill the right that an all accor member has, they deny saying the rules at their hotel are different. One thing I can’t complain is how friendly the receptionist are, also at the bar very friendly and helpful staff. Also the rooms are nice and you have a beautiful view.

The disgusting thing about this hotel is the management. First of all the reception supervisor, a person who does not even say hello when they come to solve a problem. The person showed a very unprofessional way of interacting with the guests. What a bad example for the reception staff.

Second issue the breakfast, it’s supposed to be from 7-11 am but apparently they have at 12:30 another event in the breakfast room. So at 11 am they are kind of trying to kick you out of the restaurant so that they can prepare the room. In that case I think , guests would understand better if the manager there would say it in a nice way, but no the woman came towards us telling us to hurry up. Secondly if they know they have such a short time to prepare the tables then they should offer breakfast only until 10:30 for example.

Third issue: as an accor diamond member you have the right of late checkout if available rooms are there. First they tried to charge 30 euros for late checkout … saying that the all accor rules are different for them. Then once they were “friendly” and said it won’t cost anything, the next day they called at noon to ask at what time we will Leave room. Really disrespectful , you don’t feel welcome at all in this hotel just because they offer privileges they don’t want to accomplish. So they scam on you.

Btw… the welcome drinks are just water… so ridiculous in that case don’t offer anything with the typical excuse that the all accor rules don’t apply for them.

Again nice modern hotel, nice staff but horrible management of this hotel!