Mama Shelter Paris La Défense
Mama Shelter Paris La Défense things to do, attractions, restaurants, events info and trip planning
Plan your stay

Affordable Hotels in Arrondissement of Nanterre
Find a cozy hotel nearby and make it a full experience.

The Coolest Hotels You Haven't Heard Of (Yet)
Find a cozy hotel nearby and make it a full experience.

Trending Stays Worth the Hype in Arrondissement of Nanterre
Find a cozy hotel nearby and make it a full experience.
Posts
The hotel markets itself as being somewhat alternative, relaxed and unconventional, with all sorts of references to “Mama” doing this or that, which becomes rather silly after the second or third incident. The fact that “Mama loves you”, scribbled across the mirror in my room, was rather annoying than reassuring, given the fact that “Mama” had so many spectacular defects: (1) Mama is absolutely filthy! The breakfast room on the 14th floor is so unbearably dirty and unclean that you would pay money to give the place a thorough makeover. The sujet looks like one of those student parties at 03:00 a.m. when the event starts to spiral into drunken chaos - which is remarkable because the breakfast room looks like that mess just 30 minutes after opening with 10 quiet guests (Please see photos). Instead of trained service people you find a bunch of juvenile men and women with silly name badges, looking like students at their firstyear orientation event. When you ask these people politely to do some actual work, like getting a plate or cleaning the mess on the table where you are supposed to eat food, they look at you with a mixture of indignation and honest incomprehension. I am really curious to know what these kids actually thought catering for hundreds of paying customers wound involve? As far as I could tell, keeping supply coming for the buffet, returning dirty plates, refilling coffee, cleaning food plates, cleaning containers was considered indecent or inadequate to ask. I have been to hotels around the globe, but I cannot recall ever having witnessed that degree of incompetence and lack of instruction in one place! You could clearly see that these juveniles honestly had no idea, no concept, no training, no guidance or instruction on how the system around them was supposed to work, other than having a chat with their best buddy and following a sudden impulse to perform absolutely unnecessary tasks from time to time. I could go on and on, the bread is situated on one side of the rectangular buffet island - anything you might want to actually put on that bread, however, on the opposite side. Cold drinks are on the front side, warm drinks opposite on the back side - which results in loads of guests circling the buffet round and round getting increasingly unnerved. Bread crumbs, Croissant flakes virtually everywhere. Dish signs never renewed, dirty, soiled, stained. Cheese sweaty, salad leaf decorations three days old, scruffy, collapsed, wedged under the edge of the tray cover door (please see photos). High-quality Tea specialties are presented in dirty, indented tin containers, the lid open all week to ensure that all the precious flavour gets lost. (2) Mama doesn’t like soap(!). As part of some failed environmental campaign the entire hotel does not offer fluid soap or shower gel, but small bricks of soap which are so alkaline that they kill your skin’s acid barrier right away and cause rash and itching all day long. (Please see photos, I am not inventing this freak-show!) Mama thinks it’s feasible to wash your hair with a coarse brick of soap from the 1950s. How can it be environmentally friendly to distribute tiny, coarse soap blocks, each one wrapped in an inner liner and a cardboard box?? (3) Mama has no sense of smell. In my room the cleaner did a fantastic job cleaning bathroom and bed every day. However there was a noticeable stench of feces emanating from behind the cladding where the drainage pipes are located. I always wondered why nobody contacted the caretaker about this during 5 days of stay? In summary, one wild travesty of a hotel, a masterpiece walk-in gallery of failed management and lack of competence. People appreciate casual, improvised dormitory atmosphere - at the University while they are first year students, but NOT in the hospitality and service business. Dear Mama: One word of advice: If you are not passionate about food, don’t become a chef. If you don’t like serving strangers on a regular basis, then don’t run a hotel!
MC B
00
This is the second and for sure last time I stay in a mama shelter. They pretend to be part of all accor hotel group but when it comes to fulfill the right that an all accor member has, they deny saying the rules at their hotel are different. One thing I can’t complain is how friendly the receptionist are, also at the bar very friendly and helpful staff. Also the rooms are nice and you have a beautiful view. The disgusting thing about this hotel is the management. First of all the reception supervisor, a person who does not even say hello when they come to solve a problem. The person showed a very unprofessional way of interacting with the guests. What a bad example for the reception staff. Second issue the breakfast, it’s supposed to be from 7-11 am but apparently they have at 12:30 another event in the breakfast room. So at 11 am they are kind of trying to kick you out of the restaurant so that they can prepare the room. In that case I think , guests would understand better if the manager there would say it in a nice way, but no the woman came towards us telling us to hurry up. Secondly if they know they have such a short time to prepare the tables then they should offer breakfast only until 10:30 for example. Third issue: as an accor diamond member you have the right of late checkout if available rooms are there. First they tried to charge 30 euros for late checkout … saying that the all accor rules are different for them. Then once they were “friendly” and said it won’t cost anything, the next day they called at noon to ask at what time we will Leave room. Really disrespectful , you don’t feel welcome at all in this hotel just because they offer privileges they don’t want to accomplish. So they scam on you. Btw… the welcome drinks are just water… so ridiculous in that case don’t offer anything with the typical excuse that the all accor rules don’t apply for them. Again nice modern hotel, nice staff but horrible management of this hotel!
Miguel Velasquez
00
This hotel is a pretty picture with a good bed and a great city view. Unfortunately, the positives end there. For the price, you get zero service, unresolved problems, and even a lack of toilet paper in the room. The air conditioning was a major issue. The windows couldn't be opened, and the air conditioning worked poorly, making the room either too hot and humid or too cold. The shower water pressure was very weak, making it frustrating to use. The hygiene kit was disappointing, consisting only of two types of bar soap, cotton pads and earsticks. It was only replenished after asking at reception. The hotel hosts discos on the 14th floor every weekend. Light sleepers should be prepared for noise until late at night, which can be quite disturbing. Despite notifying the staff in advance about my spouse's birthday, there was no special recognition. After reminding them again, they brought two cookies, which were underwhelming. The floors throughout the hotel were incredibly dirty, causing shoes to stick, which was very unpleasant. We reported these issues to the reception, but the only solution offered was to change rooms. We believed the problems were building-wide (as mentioned in other reviews) and didn't want to give up the best part of our room – the view of the city. In conclusion, apart from the comfortable bed and the amazing view, this hotel falls short in many areas, especially in terms of service and cleanliness. For the price, I expected much better.
Alexander Serov
00
Well! As city hotels go, they don't come better than this. I can't given enough credit to the staff who run the reception and sports bar. It's feels like you are being hosted by friends when you are greeted on your return from work or your day trip into Paris itself. Thank you! The hotel itself, has it all in one single place, a burger joint, a sports bar and a penthouse restaurant with a perfect view of the Parisian skyline including the (Arc de Triumph, Montmartre and the Effiel Tower.) Kinda everything you want when working away. Only a few minutes walk from the Metro station, easy access to Puteaux center and La Defense. Food and drink is a little on the pricey side but is good quality. Special shout out to LESTAN and RABAH who work the Mama Sports Bar. They have been great hosts and I don't think I've actually ever befriended any hotel staff before. Thanks for making my stay memorable. I will definitely choose to stay at Mama Shelter La Defense again... even if I'm working on the opposite side of Paris!! Also: If PSG are playing a football match, the sports bar is a great place to go, for brilliant friendly atmosphere. Maybe Mama Shelter could consider relaxing their branding rules for this space and turn it into a PSG homage.
Mark Mc
00
J’ai découvert un hôtel situé non loin du quartier de La Défense. La première fois, j’ai marché depuis la station La Défense jusqu’à l’hôtel, mais il est en réalité beaucoup plus pratique d’utiliser la station de métro Esplanade de La Défense (ligne 1), qui est bien plus proche. L’hôtel est situé dans un quartier plutôt calme. En arrivant pour la première fois, j’ai eu du mal à trouver l’entrée. J’ai repéré le restaurant et le parking de l’hôtel, ainsi qu’un bouton pour appeler la réception, mais personne n’a répondu. Finalement, j’ai trouvé une porte d’entrée et compris qu’il fallait passer par là, puis monter l’escalator pour accéder à la réception. Le personnel de la réception était souriant, mais pas particulièrement chaleureux. Je leur ai mentionné que j’avais sonné sans réponse, et ils m’ont simplement répondu : "Pardon, on n’a pas entendu." Ce qui m’a semblé étonnant, puisqu’ils étaient à la réception… mais bon, passons. Lors de ma réservation, j’avais demandé, si possible, une chambre avec vue sur la Tour Eiffel (la vue sur Paris). Finalement, ma chambre donnait de l’autre côté. Ce n’était pas très grave, mais j’ai quand même demandé à la réception. On m’a répondu que ma réservation ne permettait pas d’avoir une chambre avec vue sur Paris. Dommage qu’on ne me l’ait pas précisé avant de me donner les clés ! La chambre était propre, de taille correcte, et le lit très confortable, ce que j’ai particulièrement apprécié. En revanche, j’ai trouvé qu’il n’y avait pas assez de produits de douche. Après avoir demandé à la réception, on m’a répondu que c’était une démarche pour l’environnement. Résultat : très peu de shampoing et de savon. Si vous aimez prendre une bonne douche, je conseille d’apporter vos propres produits, y compris brosse à dents et dentifrice. Le restaurant du petit-déjeuner était magnifique, avec une superbe vue sur Paris. Le choix était varié et la nourriture excellente. Nous avons adoré, et le personnel du restaurant était très sympathique. Un point négatif concernant l’ascenseur : pour accéder à sa chambre, il faut systématiquement entrer son numéro de chambre. Mais après le petit-déjeuner, l’appareil de l’ascenseur ne proposait pas tous les numéros de chambre. Nous avons donc dû d’abord descendre à l’étage de la réception, puis remonter et enfin sélectionner notre numéro de chambre pour y retourner. Pas très pratique… Malgré ces quelques points à améliorer, nous avons passé un bon séjour dans cet hôtel. Merci !
Tomohiro Paris
00
Magnifique hôtel, très bien situé avec deux restaurants, un à l’étage au penthouse et un en bas.
Marie-Madeleine Recton
00
Nearby Attractions Of Mama Shelter Paris La Défense
Meliá Paris La Défense
Novotel Paris la Défense Esplanade
ibis Paris La Défense Esplanade
Nest Paris la Défense - MGallery
The Social Hub Paris La Defense
Hôtel Paris Neuilly
TRIBE Paris La Défense Esplanade
Fraser Suites Paris La Défense
Aparthotel Adagio Access La Défense Puteaux
Citadines La Défense Paris

Meliá Paris La Défense
4.3
(1.9K)
Click for details

Novotel Paris la Défense Esplanade
4.0
(1.7K)
Click for details

ibis Paris La Défense Esplanade
3.6
(1.1K)
Click for details

Nest Paris la Défense - MGallery
4.3
(809)
Click for details
Nearby Restaurants Of Mama Shelter Paris La Défense
Livio
Saperlipopette
Eugène Eugène
IT - Italian Trattoria La Défense
Yaya
Résunga Restaurant
Imperfetto
DS Café La Défense
Ô Petit Club
Pub Saint John's

Livio
4.5
(2.9K)
Click for details

Saperlipopette
4.5
(2.7K)
Click for details

Eugène Eugène
4.3
(2.2K)
$$$
Click for details

IT - Italian Trattoria La Défense
4.2
(2.5K)
Click for details
Basic Info
Address
10 Rue Jean Jaurès, 92800 Puteaux, France
Map
Phone
+33 1 40 81 02 02
Call
Website
fr.mamashelter.com
Visit
Reviews
Overview
4.2
(1K reviews)
Ratings & Description
attractions: Meliá Paris La Défense, Novotel Paris la Défense Esplanade, ibis Paris La Défense Esplanade, Nest Paris la Défense - MGallery, The Social Hub Paris La Defense, Hôtel Paris Neuilly, TRIBE Paris La Défense Esplanade, Fraser Suites Paris La Défense, Aparthotel Adagio Access La Défense Puteaux, Citadines La Défense Paris, restaurants: Livio, Saperlipopette, Eugène Eugène, IT - Italian Trattoria La Défense, Yaya, Résunga Restaurant, Imperfetto, DS Café La Défense, Ô Petit Club, Pub Saint John's

- Please manually select your location for better experience