Citadines La Défense Paris in Arrondissement of Nanterre, France - reviews,open hours,photo spots,things to do

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France Ile-de-France Arrondissement of NanterreCitadines La Défense Paris

Citadines La Défense Paris

Les Saisons, 1-8 Bd de Neuilly, 92400 Courbevoie, France

3.0(528)

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Sugar 81Sugar 81

I don't even know where to start. This hotel definitely does not meet the 4-star standard as one would expect in Germany, the UK, or elsewhere in Europe. I booked a Studio Deluxe Apartment, but after 14 days, I am still searching for both the studio and the deluxe aspect. The hotel is outdated and desperately needs renovation. The rooms are very small, and the bathrooms are not designed for turning around. Initially, the safe didn't work, so I called reception and was assured that someone would come immediately. An hour later, no one had arrived. I called again, and the lady was annoyed, saying she would send someone and then hung up. Eventually, someone did come. The "apartments" are right next to each other, meaning I had the great fortune of being woken up at 1 AM at night, enveloped by the smell of curry with onions and chicken, which made my entire room smell. The family next door liked to cook at night, and I could follow every word of the Disney movie their kid were watching loudly. When the drain in my bathtub (which also serves as the shower) stopped working, and I stood in 15 centimeters of water after 30 seconds of showering, I requested to change rooms, hoping for improvement. They immediately wanted more money per night. They were very fast in collecting money but very slow to find solutions. I had to speak with several staff members before someone understood that it wasn't just about the size of the room (you really can't call it an apartment) but fundamentally about the smell and the faulty drain. Then they blamed me for not informing them. I really can't inform every single staff member—and the hotel has quite a few at reception—communication is lost here, but this should not be to the detriment of the guest. I then moved to an equally small room, where I now had a proper shower (which I prefer), but this made the tiny bathroom even smaller—I was surprised that this was even possible. You bump into things at every turn, and I am a petite woman. At least I now had a functioning shower and no smells or noise from the neighbors. However, the window ist covered with dirt and I had bites all over my body after just one night—I hope it's not bedbugs, but that remains to be seen. The toilet flush did not work, the water did not drain. A technician had to come. All in all, I cannot recommend this hotel—the 4 stars are, in my opinion, not justified. The staff were mostly very unfriendly and spoke relatively poor English, but there was a bright spot: Elisa—she was friendly, had great English, and really tried to find a solution! Thank you.

Kelvin LohKelvin Loh

This place has got to be the worst hotel I ever stayed in my almost 40 years of travel. We were allocated a room on the 9th floor. When we entered the room, a strong cigarette smoke came out. Someone was smoking in the room before we checked in. The aircon in the bedroom was also not working at all in Paris 39 degree celsius heat. Some lights were also not working. The safe was spolit too. I ran down to the checkin counter and asked for a change of room. We were then allocated a room on the 11th floor. This time, the door knob of the sofa room came off and we were facing a view of an old abandoned rundown building from our windows. I took photos of both for reference. The aircon was also very weak in the bedroom. Every piece of furniture in both rooms were rundown and in serious need of replacement. No shower gel provided too, only a bottle of shampoo. Soundproofing is terrible. I can hear whenever anyone open and close their doors along the corridor. The only plus points in this place are the 1) washing machine and dryer in the basement, 2) the security provided by the bags deposit after you checked out and 3) the counter staff who provided great service to me during my stay. One of the male staff even used his udder account to help me get a taxi after the taxi booked by the hotel unilaterally cancelled my booking at the last minute.

Abdullah AbdulAbdullah Abdul

J’ai eu une mauvaise expérience dans cet hôtel, je suis venu de mon pays pour voyager et passer un bon moment à Paris. Je suis arrivé avec mes valises uniquement, sans animaux, et j’ai toujours utilisé les pancartes, “Prière de ne pas déranger” (comme vous pouvez le voir en pièce jointe), que je mets lorsque je suis dans la chambre ou lorsque je sors. Un jour, en rentrant dans ma chambre, j’ai trouvé un bout de papier sur la table, (comme vous pouvez le voir en pièce jointe). Je suis allé à la réception pour comprendre ce qui s’était passé dans ma chambre sans mon consentement. J’ai interrogé le réceptionniste au sujet de son directeur, et il m’a répondu qu’il n’était pas présent aujourd’hui. Cependant, lorsque je lui ai donné le papier et qu’il l’a lu, il a appelé son assistant manager, qu’il a été dans la office derieur lui, pour discuter avec moi. Et ça il a été au 11 Dec 2024. Je ne suis pas content pour trois raisons : 1. Ils sont entrés dans ma chambre sans mon consentement. 2. Ils ont affirmé que j’avais un animal sans chercher la vérité ni me poser de questions. 3. Le réceptionniste n’a pas dit la vérité sur la présence de son directeur. 4. Cet hôtel ne resect pas les utilisation des pancartes, “Prière de ne pas déranger” ⛔️⛔️POUR CETTE RAISON JE N’AIME JAIMS REPETE CETTE MAUVAISE EXPÉRIENCE DANS CET HÔTEL.⛔️⛔️ لقد كانت تجربة سيئة في هذا الفندق، فقد جئت من بلدي للسفر وقضاء وقت ممتع في باريس. وصلت مع حقائبي فقط، ولم اصطحب اي حيوانات أليفة معي، وكنت دائمًا أستخدم لافتات "الرجاء عدم الإزعاج" (كما ترون في المرفق)، والتي أضعها عندما أكون في الغرفة أو عندما أخرج. وفي أحد الأيام، عندما عدت إلى غرفتي، وجدت قطعة من الورق على الطاولة (كما ترون في المرفق). ذهبت إلى الاستقبال لأفهم ما حدث في غرفتي دون موافقتي. سألت موظف الاستقبال عن مديره، وقال أنه لم يحضر اليوم. ومع ذلك، عندما أعطيته الورقة وقرأها، استدعى مساعد المدير، الذي كان في المكتب خلفه، للنقاش معي. وكان ذلك في 11 ديسمبر 2024. أنا لست سعيدا لثلاثة أسباب: 1. دخلوا غرفتي دون موافقتي. 2. زعموا أن لدي حيوانًا دون البحث عن الحقيقة أو طرح أي أسئلة علي. 3. لم يخبر موظف الاستقبال حقيقة وجود مديره 4. هذا الفندق لا يحترم استخدام اللافتات "الرجاء عدم الإزعاج" ⛔️⛔️⛔️⛔️ لهذا السبب لا أحب أبدًا تكرار هذه التجربة السيئة في هذا الفندق.

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Reviews of Citadines La Défense Paris

3.0

(528)

1.0

Disaster. A hotel that air conditioning does not work. First time ever that I am sweating in the room and feeling stuffy. Called the reception and he blamed it on the heatwave. But aircon is supposed to cool the room during the summer! After spending a day trying to improve the air conditioning flow, it does not work. There were two senior staff who was at the desk, one in suit and looks like a duty manager, he didn’t even dare to look at me and engage me, knowing how bad the hotel is. While I was returning, on 18th June evening at about 2215, a few customers also commented that the room was warm and requested assistance. In Singapore, I sleep without air condition so I am quite ok with heat. But this is just too much. Read the rest of the reviews 1-2 stars and there are many comments about poor heat or temp management in the hotel during summer and winter! Please read and avoid my mistake.

To be honest, this is the first time I had to take a cold shower by choice in a hotel room, have to sleep without using a blanket, and still sweat at night. Just too much heat and warm. Even the corridor. So save yourself, avoid this hotel at all cost during summer, June to sept. There are many options around in Paris and in la defense. If you want to just have a good rest, not Citadines.

The studio room is also poorly designed The whole room only has 2 hooks for clothes. Even though it has a small kitchen, This hotel is worse than ibis hotel. I have no space to open two luggages, can only keep one open, and even then, no space to walk.

Breakfast was atrociously bad, go to McDonald and you can have a better meal. Only sausages and the scrambled egg is not freshly made, but those quality u have onboard, premixed scrambled mass produced type. I had better breakfast at a homestay in zakopane in Poland.

Coming from ibis hotel and holiday inn in Poland, this is among the worse. Actually, worst of all hotel stays in Europe and Asia. Do not come here. The location is also bad because even though it’s near to the metro, this is in zone 3, and from metro to hotel, there is no escalator or lift from the metro so u have the drag your luggages up and down the stairs. You can get better hotels elsewhere. They have no cup for brushing teeth in the toilet, only 3-in-1 shampoo/conditioner/body gel. The design of the studio is bad as u shared a tiny walkway that is dark with your neighbour. It’s creepy and often, u have to try to find the switch in the dark. Your window faces the office buildings. Bathroom poorly designed that it’s always wet after shower. Overall, poor service, poor facilities. The hotel is in absolute shambles. Oh, this is my experience as a Ascott platinum member, and it’s already rubbish. Don’t bother.

Ascott chain management please take note, but I am not even sure...

4.0

My husband and I stayed at Citadines (La Defense, Courbevoie) for three nights the last week of August 2023. ||From the moment that we stepped into the hotel, we were warmly greeted by friendly receoptionist Paola. In light of the usual 'customer service' that we experience in Paris, we were pleasantly surprised by Paola's gracious, professional, knowledgeable and enthusiastic attitude. If we had any questions, Paola was able to promptly and knowledgeably answer them. If we had any request to make the room more comfortable, Paola was able to address it punctually and to our satisfaction. Paola really made the experience five star from the very beginning. We are somewhat sensitive to noise, so Paola made sure that our room was facing away from the traffic towards the inside of la Defense. This made for a wonderful stay during which we could really relax and sleep well. Paola's good customer service must have been contagious, as the other staff members manning the reception desk were also very pleasant. ||The room itself was small but comfortable - Citadines has the benefit of an induction stove, new beds / mattresses, and a decently sized shower. This was everything that we needed for our three night stay, and we were very happy overall. There are enough little cupboards located around the room to ensure that clothes can be stored, but nothing too fancy...do not bring a big suitcase unless you upgrade to a bigger room!||The entrance to Citadines is somewhat tricky to find as it is necessary to walk up the stairs in front of another hotel called Fraser Suites, along an upper esplanade, and then down some stairs around the back of Fraser Suites (which is the hotel adjoined on to Citadines). The entrance to Citadines is not very grand. Normally, the taxi will drop passengers off in front of Fraser Suites as it is too difficult to find the entrance to Citadines. From the front of Fraser Suites, the entrance to Citadines is not more than a 5 minute walk. ||Close by Citadines, there is a metro station accessing line 1, which will take passengers straight into the centre of Paris - very convenient. There are no remarkable restaurants in la Defense, so I would recommend that guests of Citadines travel one metro stop into Neuilly-sur-Seine to try one of the top quality restaurants located on rue de Longchamps. ||If you are looking for a simple yet efficient short term stay (not more than 5 days), definitely try Citadines. The location makes it very convenient to get into Paris quickly without the hassle or price of actually having a hotel in Paris. We did not try the breakfast at Citadines as we just bought our own from...