After communicating with Mollat management people, I got my refund finally. They clarify their refund policy, here I share to all. Whatever the reason, if you would like to return the product what you bought and accord with their return policy, you have to return book back first, then there are 2 ways to refund: 1) they print you a piece of paper -- "Avoir" , it records the amount which should return to you. You could use it for next shopping. 2) you send them your BANK RIB number and your post address by email ( i feel that is not safe for personal bank information), they will find a way to return money to your bank account in 10 days. Anyway, you do not have any possibility to have refund by your original payment way, and return process will be long, please be patient. It will be very difficult for foreigners who stay in France in short period and whose bank account in oversea. So whatever you want to go shopping in their shop or their site, please be very careful. Their shop is nice, but their after-sales service could be a problem.

Original post: J'ai acheté plusieurs livres dans librairie Mollat Bordeaux pour les cadeaux de Noël, Puis j'ai trouvé 3 livres que j'avais déjà offert auparavant. Je suis donc revenu en boutique pour les rendre. Mais la dame de la caisse m'a dit qu'elle ne pouvait pas faire de remboursement, elle pouvait seulement me donner un "avoir de bon achat" pour mes futurs achats. Je ne peux pas comprendre pourquoi Mollat refuse le remboursement ? Ce type de librairie, je n'irai plus jamais aller pour acheter.