Zara

The worst experience in a store I've ever had! I was buying a bunch of winter and ski clothes, which are bulky... I asked for help with those bags but they said they didn't have any. No one helped me. I tried them on and took them little by little to the cashier. In the changing room, no one helped me and the saleswoman was super rude and unwilling to help. I arrived to a messy changing room with boots and clothes and went in because they were full and she let me in. When I left, I was very full, I took the clothes little by little to the cashier (the manager later saw that I had left several there on the counter). Even without help, I was embarrassed and humiliated in front of everyone in the store, in public, in the checkout line, full of clothes and without help from the salesperson who didn't want to give his name and the manager gave me ZERO welcome. He forced me to go and take everything out of the changing room! I, a customer with a load of clothes in my hands, without any help!! And in the changing room there were things that weren't even mine! I never imagined being treated like that in a store! I had more than a thousand euros in clothes purchases and I couldn't even continue with this humiliation! Zara should, as a serious company, send a formal retraction! It all happened at the Champs-Élysée store on December 26th, today, around 7:30 pm in the dressing room on the last floor. There was only one working. The cameras could show me walking around with several clothes and ZERO help from the salespeople. I was disappointed with the manager who, even with her look, showed contempt for a customer. My only praise goes to the salesperson, who was human and very kind, spoke Portuguese, helped me and had the sweet and welcoming look that a company like Zara deserves to have. He deserves to shine!