Absolutely bad experience of visiting this store! We are customers of LV worldwide for a long time and 70% of our wardrobe is LV items. We expected a magic moment from visit main store of LV but…

1. Lines outside in front of store. Let people come inside of the largest store. Weather is very cold and people standing like frozen snowmen. Security is asking to open your bags like loyal customers are terrorists or something. Are you okay with that?
2. Inside: a lot of stairs, nothing did for families with baby strollers. We asked for baby stuff and assistant said that we have to go to the second floor for baby’s clothes. And you know what?: there is no clothes for baby on 2nd floor at all. Only by demand from storage. Why should we go to the second floor with stroller by stairs with no working elevators? But it’s not a worst experience yet. Worst one in point 3.
3. We got some clothes from assistant and decided to purchase 4-5 items. I don’t remember exact number of items (because…spoiler: we could not purchase them). They asking for documents. Personal data like passport. What the hell? Why should I share a scan of my personal information? How do you store this information? What if you loose my copy of passport or share it improper way? I bought numerous items of LV around the world and no one asked such a sensitive information like copy of passport. Are you crazy over there? You have my profile in your system and you can get all you need from my account. You can see how loyal my family was to your brand. Sorry, but your system is really stupid and poor.
4. We bought all we need in Gucci store next to LV’s one. Much more faster and no lines, with kind service and purchase delivery to our hotel. Glory Gucci.