The castle in itself is beautiful, and the museum very rich in content. The reason for the low rating is the terrible treatment we got from one of thr castle's staff yesterday, more precisely in the tapestry hall (see attached picture for the reference in location,). We were visiting with our toddler, who 1) is a very seasoned traveller, 2) absolutely loves museums, and 3) again, is a toddler.

She was so far very curious about the content of the museum - but as she excitedly asked us "what's this?" pointing at one of the tapestries, we got shushed very aggressively by the staff (although we were not sure at that point where this was coming from).

Eventually our toddler got tired and literally the second she started complaining (not crying/having a meltdown), the staff yelled at us telling us from the other side of the hall, that this is a museum and we need to get out? At this point all visitors turned around to see what was going on - note that until that point no one batted an eye/was minding their own business.

The staff continued to scream at us - so my priority being to extract our toddler from the scene, I carried her and brought her outside while my husband calmly asked the staff to not yell and talk to him if there was an issue. The staff continued yelling and proceeded to follow us - at this point, my husband asked him politely and calmly, again, to not raise his voice as it will only make the situation worse - there is no point in yelling at a toddler, and he better talk to us/her parents instead. The staff shouted at my husband saying he doesn't want to talk to us and went on a rant. My husband just left him as there was no point in talking to him - a fellow visitor also pointed out to the staff that if anything, he was the one making the whole scene unpleasant for all by screaming and shouting angrily. He then started accusing us of littering, apparently, while the rubbish was not even ours (at that point my husband, toddler and I were outside already).

Now, toddlers are not the quietest. And as we travel often we understand very well when places are off-limits for toddlers, we always do our research in advance and try as much as possible to understand the local cultural context and what is acceptable/less so. When we came across the castle we never saw anything on the website mentioning the museum was off limits to toddlers. If anything it was full of families - some even touched the artefacts with their kids but we knew this was for example something that would be off-limits. The hall in which the incident happened was far from being quiet with fellow visitors talking to each other as well - in fact it was busy considering it was Easter day.

Again, that particular staff was the one who, in the end, reacted in a very irrational, unpleasant and unnecessarily aggressive way - when if anything one should be happy that a toddler is happy and curious in museums. Had he told us calmly from the beginning that we were being louder than what is acceptable/that this particular area was not appropriate for children, we'd be absolutely fine with it and we'd move on.

This has unfortunately left a terribly sour taste and we decided to leave the castle altogether, as our experience had been spoiled by this particular staff. A shame really - as the other staff were absolutely lovely with her/us.