Super helpful, output focused and client satisfaction oriented. After visiting other two shops, where customer support was on the NEGATIVE side (started despairing as they really did not want to help and refused to understand), here I received SUPER SUPPORT. Ms Kasuga went out of her way to make sure what I needed was possible. Mr. Esaki, in technical assistance, obviously knew what he was doing and expertly we configured my new Japanese computer in English. Always we were accompanied by a colleague that would make sure my English was understood. strongly recommend this shop for anyone who needs quality hardware and super technical assistance, done with a smile and wish to satisfy. Thank you