Don Quijote Ueno

RACIST CASHIER STAFFS Very disappointing experience!

The cashier staffs were very disrespectful and impolite to foreigners who don’t speak Japanese but need help. When I was misunderstood, they did not try to communicate to solve the problem or offered help, instead they ignored all my words. The staffs treated me bad were a young girl and an old man at the cashier.

All cashier staffs I met in Japan were so helpful and nice. Even they don’t speak English, they will try their best and are very eager to help except cashiers in this shop who make customers feel disrespected and discriminated against.

The worst shopping experience in Japan.

When it’s my turn to check out, I walked to one of the staffs at the cashier after the previous customer had left. The staff, a young girl, saw me and told me to go back to the line and I thought she misunderstood us jumping the line so I told her that actually I’m the next one to pay and I could just wait in front of her. She insisted on telling us to go back. I listened to her and went back to the line.

However, she literally skipped me when she’s ready and told the customer standing behind me to pay. I then asked why it is not my turn as I was always queuing, not jumping the line. That staff did not try to figure out what is going on but simply told me to queue the line again from the very back. She ignored my words and did not even look at me at all when I was talking to her. She also made other staffs think I jumped the line as well so all staffs skipped me and asked customers stood behind me to pay first. This is ridiculous.

I tried to use my body language and very simple English words to explain the situation to the other staffs but they still thought I was jumping the line which make me really mad and really disappointed since I feel like not being respect and no staffs trying to help.