What a disappointing experience. The head of the museum staff group we were talking to was so rude. We had tickets reserved for the next day but would be unable to make it the next day. We then were requesting to change the date but they would not. We were transferred from one person to another and none of them giving us a solution except for just wasting the ticket. The tickets were already paid for and it made no sense why they couldn’t accommodate us on this day because they were still selling tickets (museum closes at 9pm and we were there at 3pm). It was so frustrating because the first excuse to not accommodate us was because of COVID. They limit the number of people coming in. Which is odd because there was a long line. They would just be giving us two slots for today instead of the next day. It would not have made a big difference. The final guy talked to us saying that it is a different company which business wise doesn’t make sense. Then saying that because the ticket indicates it is for tomorrow. Like of course we get that, but we couldn’t make it the next day and it’s already been paid for…it makes no sense why it would be difficult to accommodate us today and manually change our ticket. They were so unhelpful. I could not understand the logically issue of changing the tickets manually at their ticket station.Another annoying excuse was that, if they accommodated us they would need to accommodate everyone’s similar request. And we asked…how many times has this request been made? And he said it’s the first time. I just feel like it was a simple solution and they just refused to address it. I think there should be better logical reasoning for these situations. Better yet, have the staff be acquainted with more accommodating attitudes. Such a simple issue. Needed to speak to tons of people and then just ending up throwing money away. It was just very inconsiderate and senseless.