Hotel Mystays Nippori

STAY AWAY FROM THIS HOTEL AT ALL COST

I never post reviews online, but I feel I should warn anyone who's thinking of booking this hotel due to its location and seemingly good value. Please read the whole post, it will help you decide.

We booked two nights here right before our flight to go back home from our Japan trip. On the second night at around 3am, the toilet broke and the water wouldn't stop running so there was no way for us to sleep. We contacted the front desk and one of their staff came to fix the toilet. He didn't say much and proceeded immediately by using the shower head to fill up the toilet water tank... It occurred to me this didn't look like the first time this had happened with the toilet but after about 20 minutes, he couldn't fix the issue and we had to move all of our stuff into another room. Throughout the entire process, the staff member was not apologetic at all and didn't offer to help move any items for us. A simple gesture to help move the luggage would be a bare minimum but he did nothing and left. This just completely shocked us since all of the places we've been to in Japan, we've had nothing but amazing service.

As a result we didn't sleep much and weren't feeling great at all for our last day in Tokyo. In the morning during check out, we asked if we would be compensated in any way, since what happened disrupted our sleep and forced us to move to another room in the middle of the night. We were left standing there for 20+ minutes while they discussed what to do with us. After talking to their owner, they told me that in Japan, broken toilets and leaking water is the norm, it's nothing surprising, and they cannot give any compensation except a discount if we come back in the future.

I know Japanese people pride themselves on their service. This really left us speechless, we were too tired to even get super mad, not mentioning we had a flight to catch. So friends, if you are reading this, there are countless other options out there, stay away from this hotel.

Here are some of the other issues this Hotel has:

1. This is probably not the first time this toilet broke, a simple swap of the rubber stopper inside the water tank would fix the issue, but the owner either completely neglects or is just too cheap to fix.

2. As others mentioned, the entire hotel smells like a giant cigarette, all of the rooms are smoking rooms.

3. The elevator looks like a cardboard box at the moment. I didn’t know if it was even safe to step in at first.

4. Broken lights, dirty sink and bathroom, the hotel looks like it hasn’t been updated since the 1990s

5. Front desk shuts off with a metal door after 6pm, but the front door is always open, anyone can just walk in and take the elevator to any floor because you don’t need a keycard to take the elevator. The list goes on, this is just a small portion of the issues. I hope you don’t repeat the nightmare we had and avoid this hotel so you can enjoy your stay in Japan.