We had high hopes for this hotel, considering the price paid, its design and location in a trendy neighbourhood despite the poor Google reviews. Now, we understand why.

While Mustard nailed the design of its exterior spaces, it did not hit the spot as a basic hotel:

1. Access to guest rooms on the first floor is a nightmare and is NOT disabled-friendly! (see attached image of short flight of stairs to our hotel room)

• First hurdle. Upon opening the heavy door, immediately there is a metal vent embedded on the floor on the left which causes one to trip and the floor is carpeted (hard to roll suitcases). This design is major hazard.

• Next hurdle. A flight of stairs with no ramp. Why would anyone design a ramp in the outdoor area of the hotel but fail to include it indoors?? We had 4 large heavy suitcases at this point of our trip, and best part? The hotel staff saw our struggle and none offered their help. We had to ASK for assistance, and had a petite female staff attempted to bring it up the stairs.

2. Mustard claims to be an "eco" hotel. As such, amenities are provided at the BARE MINIMUM.

• Only hair dryer, refrigerator, kettle, towels, shower gel & shampoo, a set of PJs are provided in the room. Oh, plus a record player (wow).
• NO toothbrush kits, hairbrushes, Q-tips and cotton pads. Toothbrush kits can be PURCHASED from the front desk.
• For a twin sharing room, we only had THREE hangers

This bare minimum is not even industry standard. And for the price we paid a night (~USD $100+), this "eco" hotel concept feels like a cope out and an easy way for the hotel to cut costs. While we understand waste is a concern, I think at the very least a hotel should cater to all the basic comforts of their customers and provide at least the first set FOC. Otherwise, why are we even paying this much for a hotel??? Why do we have to pay for something as basic as toothbrushes?!

3. Service can be greatly improved

• there is barely any warmth in the hotel staff attitude. There is no initiative, and most replies were curt. The staff were all well dressed and fashionable ( in Prada, Commes des garçon etc) and seem more interested being seen.

4. Lack of common spaces for guest use after hours

• Sidewalk Cafe is attached to the hotel lobby. However we were forbidden from using the tables. Neither were the outdoor seating area available (the entire area was cordoned off). Sadly, we could only hole up in our room for our late night snack.

5. Check-out is at 10am

• this was the icing on the cake after all the points above. Mustard allows for late check out up to 12pm, but it's CHARGEABLE by the additional hour. No leeway on this. Even though we checked in at 8pm on our first night.

Conclusion: I rarely feel so compelled to write such a negative review for a hotel. At the end of our stay, we are not sure what value Mustard provided since the most basic things came as an extra cost (in addition to what we already paid for ~USD100+/night). It was a great disappointment and we would never visit Mustard again.