During my stay I have become increasingly frustrated with the cleaning staff. When we first checked into our room our bathroom wreaked of pee very similar to a public bathroom, our shower was (and still is) dirty with black like streaks and pink soap scum on the side - indicating to me they never gave it a thorough scrub down or cleaned it regularly after each stay. Even if they have, it should be bleached and properly removed from the walls at least once in awhile?!

The bathroom walls have a few brownish smudges with a dark brown smudge behind the toilet paper holder. There is also a hand print on our suite wall that almost looks like someone was applying foundation with their hand and touched the wall. I obviously have no expectation that a company should repaint a whole room lol but if it’s that obvious shouldn’t some care be put into lightly wiping it off to appear more faint?

But unfortunately this is not even all of it. When we first notified staff of the bathroom, we were very patient and kind and they helped us clean it right away. They even gave us new slippers which we felt was a kind gesture. However, day after day the shower went uncleaned and we felt rude to keep complaining but odd that something that should be done without directly requesting it… isn’t getting done.

Then we started to get towels with holes in them, which, they kindly switched and then tonight we came home (after they did room service when we left) and their is a crusty light pink blob on the sheets (it’s a really obvious stain near the outside edge of the sheet below where the pillow would end, so I find it hard to believe it was an innocent oversight especially with what’s happened so far)and hard sticky tape on one of our new towels. It really feels they are not being thoughtful or thorough when cleaning and tonight we have just become too frustrated.

Nobody deserves to come home after a long day and realize they have to sleep in unclean sheets with dirty towels at a hotel. We went down to the front staff who was kind and gave us new towels and of course since it is late, the cleaning staff are not here, so I will be sleeping on a towel tonight.

I would like to point out that I’m giving a 1 star for Service in regard to the cleaning staff but the front lobby staff are very kind and deserve a higher rating of 4. For me personally, cleanliness at a hotel is my #1 concern as opposed to amenities, this is why I feel very harsh with my rating.

Some Pros about this hotel are that the front staff are kind and the lobby/eating area is open 24/7 so it kind of feels like a home away from home, you can come and go with your own snacks and chill. The location near sky tree is also amazing and has been a lifesaver on days where we are exhausted.

I would consider staying here again given the location but if the room and towels continue to be this disgusting I will definitely be more vocal. The overall hotel rating of 3 stars is an accurate rating but the cleaning staff standard in comparison to the 3 star rating is a 1.