Plaza Heisei — Attraction in Tokyo

(Detained explanations in English follows!) When you move in TIEC, I highly recommend you to carefully check your room and ask JASSO to repair if your room has any problems.

JASSOが提供する留学生&日本人研究者向け宿舎。 これから入居される方は入居時の居室確認をしっかりして、修繕を要求することをおすすめします。

2019年末にD棟のモデルルームを見学し、問題なさそうでしたので割り当てられる実際の部屋も同等の品質であることを確認し，入居を申し込みしました。2020年3月から実際に入居するも、居室の障子と壁紙には落書きや破れがあり，室内はカビ臭い。さらにカーテンには全体的に赤カビが付着し，付属ベッドのマットレスはシミだらけ。日本とは思えぬ大変不衛生な状態で困りました (JASSOの考える"国際交流"ってまさか途上国並みの居室で人間を生活させることではないですよね... ？^^;)。

すぐに管理センター（=競争入札でJASSOが契約した国際ライフパートナーという民間受託会社が運営）に修繕依頼を出すも，一ヶ月以上返信がなく、待ちかねてこちらから連絡するも「予算がないから修繕しない。他の部屋も同じ状況だ」との一点張りで困りました。その後，JASSOのオフィスまで直接出向き状況を説明し，ようやく3ヶ月後(!!!)にカーテンと障子は修理されました．さらに、2020年7月末には、エアコンの電源が入らなくなり，再度修理依頼。結局修理完了は3ヶ月後の10月。真夏にリビングのエアコンが使えない状況とコロナウイルスによる在宅ワークが重なり、研究するには厳しい環境でした。

2019年に管理業務の競争入札を落札した国際ライフパートナー社が運営しているのですが、退去手続き時の破損箇所確認&修繕をJASSOとの契約通り行っておらず，JASSOも監督していないといった状況なのだと思います。2019年以降明らかに管理会社の品質が下がったとの他の居住者の声もよく聞きます。JASSOにはこの会社との契約を取りやめ新たな委託先募集をかけて欲しいです。国際ライフパートナーの人とやり取りするのはもう懲り懲りです．

TIEC is a dormitory for international students and Japanese researchers provided by JASSO. I explain our situation for the past few months to "warn" future residents.

At the end of 2019, we visited the "model room" in D Building and checked the quality of the room, which seems clean and without any problems. I also confirmed with the staff that the actual room that would be allocated to us would be the same quality. They said yes, so we applied for TIEC.

When we actually moved in TIEC on March 2020, we noticed that the wallpapers were stained and Shoji walls, which are Japanese-styled walls made of traditional papers to separate a room, were damaged as the attached images. The room also had a musty odor. Furthermore, stains (by someone's blood?) were on the curtain, and the bed was full of stains. If you have a baby, you can guess what causes the stains on the bed (so dirty!)) and smells bad. As you may know, the quality is far from Japanese standard.

We immediately requested repairs to the Admin office (= operated by a private company 国際ライフパートナー not JASSO), but they didn't reply us for over one month. So I directly visited the admin and strongly complained, but they still said like "we will not repair the room because we have no budget and the qualities of other rooms are the same". I dissapointed at all and directly visited the JASSO office next. JASSO immediately decided to repair our room. We then noticed that only JASSO has the right to decide repairs while the Admin office does not have the right.

If your room has any problems, it's better for you to directly contact to JASSO (not the admin office) or ask staffs at your university or research institute to contact to JASSO.

3 months later (!!!), only the wallapapers and Shoji walls were repaired.

I think that the Admin office does not properly check rooms in the move-on/move-out procedures. According to the regulation of TIEC, if residents broke something, they need to pay costs for repairs. But, the admin never asks residents to repair (they will charge you only if you lost the IC keys) and new residents move in to broken rooms. Also, JASSO does not care about the conditions of rooms or supervising staffs at the...

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