This is our first time staying at the Peninsula hotel. It was a good experience but not significantly memorable or remarkable. The service was inconsistent and the hospitality could have been better. The location is great; there is a direct way from within the hotel to the subway, and the JR train station is within walking distance. ||Starting from check-in, we arrived in the evening. We went to the check-in counter, proceeded with the check-in process and later was hosted to the room for in-room check-in. If we’re supposed to have in-room check in, stopping by the check-in counter would be unnecessary. The staff could have greeted us as soon as the hotel limousine dropped us off and escorted us to the room directly. ||The executive suite room is phenomenal. It’s in the corner of the building so we can have a wide-view of the Ginza area including a view of the top of Tokyo tower! We appreciate the hotel proactively arranged an extra bed for our son in living room, but we informed the check-in staff that we don’t need it and asked to take it out which he acknowledged. We stepped out for dinner and returned to the room to find the extra bed is still there. It could be misunderstanding or could be short of staff on the new year night but would it be nicer to put some note to let us know if it can’t be done on that night?||The room has all you need - complementary drinks, water, clean Nespresso machine with capsules, wine glass/regular glass, good quality of hair dryer, bathroom amenities kits were fully filled up everyday and fancy automated bidet. The hotel shows their equity and inclusion value by providing kid size bath robe, in-room slipper, toothbrush, at-pool flip flop and floaty for kids who need. ||The welcome fruits and welcome cute chocolates are good treats. And the experience would be great if the attention to detail is more consistent … we used the plates on one night, the dirty plates were taken away in the next day but the clean plates and silverware haven’t been back filled while some fruits and treats are still left. Would it be nicer to proactively continue the backfill (snack plate and silverware) until at least the guest finished all the treats or ultimately during a whole staying periods? One night, there’s a note to tell story of one special treat. We love it. We love to learn about beautiful culture of each country. Too bad, that was one and only night that we see personal touch. There was no any note to wish us good night like other hotels we stayed. Actually, a note to teach us Japanese word, it would be great as well. ||One early evening, we were hanging out in the room which it’s at the time that the staff will drop off the sweets for the night. We received the sweets from her and expressed our thanks. Later, we stepped out for dinner. We came back and found that the room was not turned down. Perhaps they assumed we stayed in the room the entire evening. But, why not just call to the room when it’s time to turn down to see if we’re in / out or even ask if the turndown is required?||We tried breakfast at the lobby restaurant. The traditional Japanese breakfast was simple and tasty. Kids meal was presented well. We realized in the 2nd day that we’re supposed to have a welcome drink and assorted bread served along with the meal. We also tried the Peter restaurant, the tasting menu was ok but the presentation was beautiful. In-room service was good., we tried the acclaimed ippudo ramen which was delicious and beautifully presented. The Tonkatsu pork was the best!||The swimming pool is so beautiful and the staff are very proactive and friendly. They stepped in to greet and guide us to change the shoes, set up the seats, towels, water and swimming caps are provided. They even sent us off at the door. ||5 night later, it was time to check-out. Again, we couldn’t feel the warm, friendly hospitality. We were checked out by a different staff member while the staff member who checked us in was standing next to him. It’s interesting that the check-in staff didn’t step in or greet us but instead allowed his colleague to confirm common items… room number, name etc. We wonder if we didn’t say good bye first, will he even say good bye to us and with our name?!? ||The hotel interior is beautiful with master piece of art. It is really beautiful but no charm. Under the name of Peninsula and especially in the Japan location, we would expect the hotel could have done better. There is one entrance via lobby to go to the hotel room but only a few times that we will hear .. good morning, good afternoon, good evening - regardless the language. There was nothing above and beyond for such “have a good day”, “anything we can help”, “welcome back”, “how’s your day”, etc. We first thought that it could be a language barrier but if we’re comparing with the officer at train station who could barely speak English … we could feel his hospitality to guide us how to get the train ticket … this could be something more than just language. So, it’s probably good that the checkout staff didn’t ask us if we will return for another stay.