The St. Regis Amman — Attraction in Amman

Writing this review gave me a great deal of pleasure and satisfaction. Any 5 star Hotel is just four walls with all the glitter, it’s the staff and service level which transforms the hotel into a home and St Regis staff made us feel right at home. were completely blown away by the management and staff commitment to customer service. St Regis Amman was at the whole new level of luxury and service. Hats off to the super management. No wonder St Regis is part of Centurion fine hotel and resort program.

Check in was flawless. We were welcomed in the lobby by Mr Abdelrehman who handed me his business card and told me if I ever need anything I should not hesitate contacting him. Now that is leadership! Right then and there I knew I was in the right hotel and that we would have a great stay. I was upgraded to a massive suite. The focus is on MASSIVE ! The suite was impeccable-beautifully designed and perfect! huge living room facing the city of Amman, six chair dining room, office, and kitchenette. Basically it was a luxury apartment. There was welcome goodies in the room. Our butler would make sure we are comfortable the entire stay. House keeping and turn down was at its best every day. Thanks to Lana and Anas Al Atwani to give us a feel of home.

I am very critical about the hotel breakfast where I stay but I have nothing but praise about the breakfast. There was everything for everyone. The chef's presence in the dining room,making sure guests are enjoying the breakfast was awesome. Every special request was received with a smile by the chef and staff. The highlight of our breakfast was not the food spread, but the way the chef handled our special request for specific items. This man didn’t leave a stone unturned to spoil us. He kept surprising us every morning with his specialties. Thank you chef!! The amazing breakfast event would not be possible without the staff .They made us feel right at home. There are some people i would like to thank, Starting with our friend Chef Mohammad Aldhaher, Saed, Ahmad, Waseem, Hassan and of course Husni. Guys thank you for your outstanding care, love and service...............we miss our special tea order and fried eggs but mostly we miss you all.

We had dinner at Zenith, the roof top restaurant. The choice of steaks were amazing ,well every dish was mouth watering. They even made an effort to celebrate my wife's birthday. One evening we had dinner at Tamara. The chef prepared a special cuisine for us. He watched you tube how to prepare the dish .NOW THATS CALLED OUTSTANDING CUSTOMER CARE.

The spa is beautiful, I wish we could use it as it was not 100% operational. I will leave it at that ! The gym is fully equipped and the pool is relaxing with lots of cabana. Not to forget Aya at the concierge desk .Every time we had to go somewhere she would guide us, advise us and provide relevant information. She is a gem of a person!

One thing that surprised me is the constant presence of the management scouting the lobby of the hotel asking the guests about their stay and making sure they are comfortable which normally does not happen in most 5 star hotels. Most of the management are bunkered in their office losing touch with their guest and grassroot staff. No wonder the staff mirrors the management commitment to delivering outstanding service at St Regis Amman.I would like to thank Mr Abdelrahman,Mr Montaser and Mr Faisal for making our stay memorable .Last but not least, my wife and i would like to thank Ms Esra Omari for her care and leadership, you ma'am are an asset to the Marriott brand and i am sure you know why i say that !

SHOUT OUT TO THE MANAGEMENT STAFF for running such an amazing and tight ship.I have stayed at the best of the best hotels around the world, St Regis management team is in the league of its own. I would like to thank each and every staff who touched us during our memorable stay. I wish there was more than 5 star,i would give that to St Regis Amman!!!!Hope to see you...

Terrible terrible experience and not worth being called a St. Regis experience . We were staying at another hotel for work and decided to spoil ourselves on our last day with a few drinks at the pool side bar before we left . It was such a bad decision to go all the way there . The team was busy chatting and sharing friendly kisses when we arrived instead of guiding us the way to the pool side. Not one person greeted along the way while a fee passed by . We ordered a cocktail and a beer at the bar . The beer arrived the cocktail took some time. When it came it was dilute and just tasted full of syrups. So balance of flavours and a poor quality of drink. I went to the bartender to tell him and he was kind enough to offer to change it and ask what kind of drink I would like - sweet , med sweet, less sweet and he would make me something nice. As he was sweet enough to offer , I told him less sweet and came back. He made me a drink with mango syrup, passion fruit and blue curaçao. Didn't bother to explain the drink , didn't come back to check about it and the drink was warm. I asked for ice. The waiter did not bother to ask why , as the cocktail or the beer should not need ice on top.if it is served the right way and at the right temperature .the drink was just pure juice and of course I could taste the alcohol but it was a kindergarten drink and not something I needed to come to the St.regis for. Highly disappointed but as the bartender was kind enough to make a special one- I did not have the heart to say anything to him a second time. We were going to order two more rounds of drinks but instead I just gave my juice cocktail to my colleague and told him to not order anymore

To add to it we had ordered a bottle of water which someone cleared away just after pouring one glass each, when we asked for the bottle , a new one came and a perrier instead so I asked where did my bottle go and he said no this is complimentary but my question was where did my bottle go, which was a pellegrino. I told the waiter and he went and got another bottle of pellegrino but never got back on what happened to our bottle

On the way out , I went to use the rest room on the way to Tamara.and the bathroom was stinking. I almost threw up and came out with out using it.the lady in a suit at the restaurant reception desk was standing with two other ladies and I told her. She immediately picked up the phone to call someone without even apologising or bothering to let me finish my sentence or show me the way to another restroom.

Big let down...

From the moment we arrived, this hotel exceeded our expectations with its elegance and exceptional service. We were greeted with genuine warmth by every staff member we encountered from the security team to the butler service making us feel instantly welcome and valued.||The check-in process was smooth and efficient. A special mention goes to Mustafa at reception truly one of the most professional and well-spoken front desk staff I’ve ever met. He communicated clearly, fluently in English, and was incredibly friendly and informative. He took the time to explain the hotel’s amenities and dining options thoroughly. His courteous and kind nature set the tone for the rest of our stay.||Our room was beautifully designed elegant interiors, a comfortable bed, and everything we needed for a relaxing stay. Another shout-out to Ahmad, the Senior Butler, who assisted us with our luggage. He was very polite, professional, and handled everything with great care.||The breakfast buffet was excellent plenty of delicious choices, fresh ingredients, and attentive staff who made the experience even more enjoyable.||Unfortunately, our otherwise perfect stay was overshadowed by an unpleasant experience at the outdoor pool area. I approached the manager on duty to request a table for three so we could enjoy lunch and drinks by the pool. Instead of assisting us courteously, he rudely told us to wait off to the side. We waited patiently for around 15 minutes, but no one updated us.||When I returned to follow up, he asked rather rudely whether we were even staying at the hotel. I confirmed that we were, and gave our room number. He then questioned how many of us were planning to swim and informed me (in a condescending tone) that only two guests are allowed in the pool area and an additional 80 JOD would apply for a third person. While we understand the hotel policies, the way this was communicated was completely unprofessional and unnecessarily harsh. We were so put off by his attitude that we decided not to stay for lunch at all.||This was deeply disappointing, especially considering how outstanding the rest of the hotel staff had been. I truly hope management addresses this, as such behavior is not reflective of the overall high standard and hospitality we experienced during our stay.||Despite this incident, the hotel remains one of the most beautiful and elegant properties in Amman. I would recommend it—but with hope that all staff, especially those in supervisory roles, are consistently trained in guest relations and...