July 2019.

The whole outlook, layout, decor, cleanliness, reri improves by a great deal. Carpeted throughout with clean chairs, clean toilets, clean tables. Many games introduced in also.

Despite all the great changes made, sadly to say the attitude of the staff (dealers, pit bosses, member counter staff, cashiers except for 1 which i can't recall her name) r reri uninviting, like u owe them a living. Almost all came across had a reri "stern look" on their face and when u asked them qns for clarifications, they will roll their eyes w impatient look and replied unwillingly. Its like u r playing on the table with a reri strict discipline mistress/mister waiting to catch u if u do anything "wrong" (eg. Drink at the table, put wro bets, change chips at the wrong time) n if u reri did, they will tell u off straight with a very serious and stern look. Its quite embarrassing, u r bringing money there to play but not to c their black faces or subject to any humilation just becos u r not familiar w the different game rules/payouts. Btw, there's no drinking at the table itself but if u carry bottled water n put inside ur bag after drinking then no issue.

There's no photo taking in the casino also (even when u r not playing). If seen, they will walked to u n asked u to delete it by standing there supervising u n ur cell to make sure its all deleted. We can follow your rules but make sure its not double standard n w better manners and attitude pls (seen many taking, even ur reviews here have pictures uploaded from patrons like us).

Slots machine - if u dont have the casino member card n wish to take out your balance money, it will be troublesome cos u need to wait for the attendant to come n issue u w a ticket upon surrender of ur ID or passport then u may proceed to the cashier counter to get ur money by queuing n waiting, very troublesome.

Many strict rules to adhere to + extreme uninviting & bad/rude attitude from the casino staff. Management can perhaps improve on this n learn from the West.

Otherwise, the other areas like shopping, food, indoor playground all improved a lot. Lots of chill- out places introduced in also which is a plus point.

Overall, attitude of casino staff 0 rating. The staff attitude & service rendered in this casino is probably a huge shame to the service & entertainment industry. Visited many casinos in different countries, n this is by far the worse attitude casino staff ever seen & experienced. The rest r ok with great improvements n implementations - compliments well deserved.