Shu Da Xia Hot Pot Genting @ Resort Hotel — Restaurant in Pahang

This is my 2nd visit to this restaurant. The 1st visit was via "walk-in" reservations and it was very slow. My 2nd visit here and it was an extremely poor customer service. I made a reservation in advance in order to get a better table to avoid getting placed at the back corner near the washing and food preparations area. Arriving at the restaurant early, there were many empty seats available but I was brought over to the back corner exactly where I wanted to avoid. I requested the waitress to change my table to another location but was rejected as the tables were reserved. While standing at the table the service crew that was washing the plates and serving metal trays kept dropping them on the floor causing loud banging sounds that kept frightening my 7th month old baby. In a short span of less than 3 minutes trying to talk to the waitress to seek their help to relocate my table, the cleaning crew dropped the metal tray more than 7 times. After finally being offered a table slightly further away from the loud noise my family and I started to have my meal. Food was average and ventilation was still very bad. Halfway into our meal, I was told by the waitress that we left 30mins left as there was a time limit and the next customer will arrive to "take over" our table. I was taken aback as this wasn't mentioned to me at the beginning of my meal. I asked if we could extend the time as my family had to take turns to eat as I had to take care of my baby. However I was told that no extension of timing as the next customer would be arriving soon. I explained to the waitress that we were not told that there was a time limit and if I had known at the start before I ordered the dishes, I would have cancelled and went elsewhere to have my dinner. In the end, I had to leave without finishing my meal as I was reminded again on the time that I had to leave. It was a very unpleasant feeling being chased to leave. Please avoid coming to this restaurant if you have babies/kids that you need to feed unless if you don't mind eating a little bit or wasting food. Horrendous customer service for the forgetfulness in sounding off the most important information such as a...

The soup and food here is really good, shudaxia really one of the best steamboat for me. However, the service is really bad at Genting branch. Unlike KL branch which their waiter and waitress is very polite, I not really understand why the staff at Genting branch would like to urge the customer to finish everything in 2 hour WHEN THERE’S 95% OF EMPTY TABLES and there’s no ppl queueing during that time. Recap my previous dining experience at KL branch, when there’s not much customers, the staff there WON’T come and urge customer to left even we have finished our foods. KL branch staffs even able to show impressive service; keep actively refilling the teas for us and allow us to stay for chitchat.

At the Genting branch, we’re not just sitting there chatting but my friends and I were STILL EATING AND THE STAFF COME TO US AND INFORM TWICE TIME IS UP, SOMEMORE WITH FULL OF EMPTY TABLES AROUND…this is not a buffet restaurant but we eat what we have ordered. At the first time, the staff approached and remind us that our dining time still left 15 minutes, we’ve politely told her we’re still having some food left (though very obvious because we’re really eating when she asking) 5 minutes later, she came again and ask IF SHE CAN SWITCH OFF THE POT while we’re still cooking the noodles in the pot….this is really a bad experience especially there’re 95% empty tables around us. Afraid we don’t understand why the staff so eager wanting us to leave, plus we’re really in the midst of eating because we don’t want to waste what we’ve ordered. The time we finish eating was just 9pm, which is not close to closing hour.

This is really make us disappointed on the service provided at Genting branch, compare to KL branch.

Please provide professional training to your staff to be flexible. Do understand the dining rule was set to prevent from long waiting hours for other customers, but there’s always an exception and shouldn’t be tied in...

Always my top choice for hotpot when I'm in Genting, we always order their mala hotpot as it's satisfying eating mala hotpot in a cold weather up in the mountains, another soup which we always order is the collagen soup which is creamy and nice to drink or to wash always the mala taste in your mouth. They will also give each a packet of yoghourt drink to create a protective layer for your stomach against the spicy mala soup which I feel it's quite good especially to also start to meal with some yoghourt milk as appetizer drink. They have a wide range of sauces and condiments to mix yourself and also fruits which we always love the watermelon as it's very tasty and refreshing. The spicy beef meat is one of the dishes we always order to go with the mala soup, the meat has their own special mala marination which is not over spicy or numb, however flavourful with full of mala spices. The slice pork belly is also decently nice, it's less on fat and more on the meat. Another favourite is the liver which they will serve you with each slices of liver hanging on individual wooden stick(like hanging clothing) which you can carefully remove stick by stick and cook in the hotpot by a stirring motion of the stick. The liver slices are big and also doesn't have any "pungent liver taste", it's very nice to bite and it's kind of juicy too as it's slices are big and thicker then usual, they will also serve you chilli powder and peanuts to dipped your liver in it. The imperial princess beef will be served with a raw egg in the middle and they will help you to marinate infront of you. The staff here are friendly and attentive, they will also constantly topped up your soup, clear your plates and also remove the top layer soup of "oil and residue". The portions are quite big thus don't over order which we always tend to do so even after eating a couple...