Name

Crown Paradise Club Cancun

Description

Nearby attractions

El Rey Archaeological Zone

Hotel Zone, 77500 Cancún, Quintana Roo, Mexico

Playa el mirador

Punta Nizuc - Cancún 335, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Bsea Cancun Plaza Hotel

km 20.5, Blvd. Kukulcan, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Letras Cancun Y Mirador

Punta Nizuc - Cancún 335, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Royal Solaris Cancun

Boulevard Kukulcan Km 20.5, Lote 64 2a etapa, Seccion A, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Dolphins Beach Public Restrooms and Showers

77500, Punta Nizuc - Cancún 335, Zona Hotelera, Cancún, Q.R., Mexico

Solymar Cancun Beach Resort

Km. 18.7, Blvd. Kukulcan Lot 61, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Playa Delfines, “ El mirador “

Punta Nizuc, Blvd. Kukulcan 335, Zona Hotelera, Cancún, Q.R., Mexico

Iberostar Cancun Golf Club

Blvd. Kukulcan Km. 17, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Hotel ocean view

Hotel Zone, 77500 Cancún, Quintana Roo, Mexico

Nearby restaurants

Blvd. Kukulcan Km 18.5, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Blvd. Kukulcan Lote 64, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Los Gallos Restaurant

Blvd. Kukulcan Km 18.5, Zona Hotelera, 77500 Cancún, Q.R., Mexico

El Isleño - Pool Bar Hotel Solymar

Hotel Solymar Beach Resort, Blvd. Kukulcan Km 18.7, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Pescadillas (El Galeón del Caribe)

Boulevard Kukulkan 64Bis, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Blvd. Kukulcan Km 18.5, Zona Hotelera, 77500 Cancún, Q.R., Mexico

The Island - Solymar Hotel Restaurant

Km 18.7, Blvd. Kukulcan, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Blvd. Kukulcan 335, Zona Hotelera, 77500 Cancún, Q.R., Mexico

The Caribbean galleon

km 19.4, Kukulkan, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Blvd. Kukulcan Km 19.5, Zona Hotelera, 77500 Cancún, Q.R., Mexico

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Keywords

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Crown Paradise Club Cancun

Mexico Quintana Roo CancúnCrown Paradise Club Cancun

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Nearby Attractions Of Crown Paradise Club Cancun

El Rey Archaeological Zone

El Rey Archaeological Zone

4.5

(2.1K)

Click for details

Playa el mirador

Playa el mirador

4.8

(28)

Click for details

Bsea Cancun Plaza Hotel

Bsea Cancun Plaza Hotel

3.8

(676)

Click for details

Letras Cancun Y Mirador

Letras Cancun Y Mirador

4.7

(767)

Click for details

Nearby Restaurants Of Crown Paradise Club Cancun

La Piazza

La Piazza

3.1

(14)

Click for details

Veneto

Veneto

4.2

(10)

Click for details

Los Gallos Restaurant

Los Gallos Restaurant

4.2

(128)

Click for details

El Isleño - Pool Bar Hotel Solymar

El Isleño - Pool Bar Hotel Solymar

4.0

(17)

Click for details

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Address

Blvd. Kukulcan Km. 18.5, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Map

Phone

+52 998 848 9000

Call

Website

cc.crownparadise.com

Visit

Overview

As I have travelled many times to Mexico. My Canadian family and I had a great time with ups and downs. We got the standard all inclusive package. This does not have info for the 8th floor. Our experience: Drop off from airport at resort: We were dropped off at the bottom driveway of the resort. Keep in mind we arrived in one of those big buses. So understandable. Security had called the bell persons to assist us to the entrance of the hotel. Checking in: $5/200 MXN per day charge over the all inclusive package that was purchased. Front staff had explained the charged and found our reservation. Recieved our information and towel cards.(Don't lose you will return at checkout and charged for if you lose them) Negative: Front staff didn't have change, so we needed exact change. Now, I don't mind tipping but to tell me you don't have change at check in hotel that has many people pass through. That was a red flag. I got the staff to write the exact amount I gave them. Will be talking to the manager about this. Hotel room: 2 queen/double sized beds, mini fridge filled with pop/soda, beer, juice boxes, small safe (closet area), iron, ironing board, bathroom with soaps, lotion, bath towels, blow dryer, nice balcony view(ocean view). Beds were comfortable, extra pillow and blankets in closet. Over the days the room did become humid. The hotel key is your wrist band. Days/events at the resort: This resort had a little of everything for everyone. Pool area for infants (2-4) pool (baby paradise, we didn't visit) and slides kids (4-11). Slides on beach side for adults/kids. Zip lining and rock climbing. (Same place as slides kids/adults. Note: you need runners (closed toe and Crocs and similiar don't work) for the 2 activities. Cinema (different movies playing every night) ping pong, billiards(pool), Xbox, mini golf, board games. Area across the recipient area by the bar. You will have a time slot for using these. Note: after you are given a time to return. Don't wander too far otherwise the staff might pass your turn. Be patient with the staff! They had shows like Disney and Micheal Jackson. Seating is limited and first come first serve basis. Hence why people line up early. Shows usually start at 8-9 pm. See picture of scheduling. Multiple pools including infinity pool and water activities at the infinity pool. Towards midday to evening they will have tables in the lobby of selling items and ornaments. They have stores there that sell sunscreen, floaties, things for the beach, etc. There is a night bar in the hotel behind the lobby, in the resort. The entrance is a phone booth. Staff: Roberto is amazing at the kids paradise(4-11 slides) and also does the Show theatre. Melissa (Meli) zip lining, assistance at Xbox, ping pong, performer at Show theatre. Adrain, associate at zip lining and the Show theatre. The shift team of Roberto, Melissa, Adrain and crew were great performers and are at different places throughout their long shift. Robbie ( hair dyed blonde) water activities, speaks multiple languages was great as well. Roger the bartender at the day bar and night bar. The young guy cook at the midway . These people make all of our vacations, getaways great. Don't forget to tip them. They work really hard. Over 10 hours a day and 6 days a week. Excursion: bought from Vladimir. Great rep and communicative.

S S

00

During my recent stay at the Crown Paradise Club Cancun, I experienced a mix of impressions that I feel are important to share. Room: We stayed in a honeymoon suite that was spacious, clean, and offered an impressive ocean view. However, both the bathroom and the jacuzzi showed clear signs of age and rust, which detracted from the expected experience for a suite of this category. Hotel Facilities: The overall condition of the hotel’s facilities left much to be desired. On the third floor, where we stayed, the hallway ceilings had visible holes caused by water leaks. During a rainstorm, the hallways were filled with water, making the floors extremely slippery—a concerning issue, especially since these hallways are supposed to be under a roof. Additionally, other areas reflected a lack of maintenance: • One door in the Italian restaurant appeared broken and was covered with a piece of wood. • The elevators made unsettling noises, raising safety concerns. Dining: Despite structural deficiencies, the quality of the food and the service in the restaurants stood out as highlights of our stay. • Restaurants: • The Italian and seafood restaurants provided excellent dining experiences. • The steakhouse not only delivered amazing food but also offered exceptional customer service—the best in the hotel, in my opinion. • At the Mexican restaurant, while the food was good, the waiter assigned to our table displayed an unfriendly attitude. • Buffet: • The breakfast buffet was of good quality but became overcrowded, with lines of up to 30 minutes to enter. • The lunch buffet was disappointing, offering very limited variety and basic options. Bars: The adults-only bar on the eighth floor became one of my favorite places during the stay due to its relaxing atmosphere and the bartender’s excellent service. • I highly recommend Carlos for his professionalism and David in the breakfast buffet for his friendliness and outstanding service. Services: One negative aspect was the minibar restocking service. On the second day, it was not refilled, and after making two calls starting at 3:30 p.m., the issue was not resolved until 10:30 p.m., when my husband had to go down to the lobby to express his frustration. On a positive note, I commend Jesús, the bellman, for his attentiveness and exceptional service. Pool and Beach Areas: The pool areas are spacious, well-maintained, and offer daily activities to entertain guests. The beach is clean and pleasant. However: • The pool water was very cold, which caused complaints among guests. • There were occasional shortages of towels at the pool, which was a minor inconvenience. Security: A concerning issue was observing how beach vendors hid from the police within the hotel premises. This created an unsafe environment for guests, as these vendors were able to access not only the beach but also the pool and bar areas. This was the first time I had experienced something like this in a hotel, where guest safety should be a top priority. Conclusion: While most of the staff was attentive and the dining experience was enjoyable, the lack of maintenance in the facilities, poor attention to basic services, and security concerns make it difficult for me to recommend this hotel. There are better options in Cancun that offer superior value for money and a more pleasant overall experience.

Greisys Cue

00

We can't wait to come back here hopefully someday! Such a memorable experience! I was anxious prior to arriving because there were more than a few negative scathing reviews, but when we actually got here and spent a few days, we've had a very different experience. This is a very large beautiful, gorgeous blue water beach resort with such hard working, very attentive people; most of which are just so kind. The food took me a day or almost two to appreciate, but it's good. It's not the same level of quality as what you would get on a Carnival ship, but what they have, I would say, is plenty good enough; and there is certainly A LOT of it! We have not paid for a meal this entire trip; we haven't had to because it's all here. The room is fine; it's not great but it's good enough and it's clean- and we never had issues with AC. If you have kids that would actually use the water activities, or maybe you're a parent who likes that, I can't imagine a better resort really. It's all here... even with limitless food and drinks at the pool side! so basically a buffet by the water. My wife loved the Spa and the cost for the quality level is about 50% of the standard Texas rate. It really is great. Housekeeping staff are so good! Lovely professionals and oh just so prompt. The three most negative things I can say, and it's maybe not a big deal is that (1.) because it's such a large resort with so much happening and so much to do, you are on your own. There's no one just standing around waiting for you to ask questions and guide you the right way. nope. and good luck at the front desk because they are just so overwhelmed that you may have to line up just to ask the simplest questions (e.g. where and what and when). We had such a tough time even just finding our room on our own. There is a QR code that was given to us at check in that's so subtle that we missed it that leads to a static landing page that has a simple schedule of things. By the way, and again, because it's such a large resort, the map is tough to comprehend; you really have to stare at it, for a while, for it to kind of make sense. (2.) to get the best experience here I recommend that you learn conversational Spanish. it's going to be annoying and maybe difficult for you to get the most out of this experience without that. Now, you can get by, but again, to get the best experience out of this, you should really know conversational Spanish. (3.) there's no Internet. They will say that there is Internet and that is free and your device/a will in fact show a router available ("Crown Paradise") but, get it out of your mind before you get here that you will have Internet access via the resort. I will not be able to stress this point out enough and I won't be able to state this truth more plainly: effectively, there is no Internet available. While you are here, you're on your own at the mercies of your carrier. We are with Verizon from the US and Verizon works good enough here for stream and productivity work-- but no file uploads; virtually no chance you'll be able to sync images. Otherwise, we can't wait to come back here someday and we hope for that privilege. We absolutely Love Crown Paradise club Cancun! Such a very memorable experience. with much gratitude from our family until we see you guys again!

Paul Dalangpan

00

We just got back from a 7-day stay at Crown Paradise Club Cancun. It was March break in Canada and we used Sunwing.ca to book this trip. This resort is advertised as a 4.5 star resort on Sunwing and it is 100% NOT. Where to start.. I'll start with the two positives. Good beach, lots crashing waves with white sand and crystal blue waters! The other positive, the staff did their best. Especially the woman who cleaned our room all week. I believe her name was "Reyna" was excellent! Always smiled, greeted us in both English and Spanish. When she was super busy, she still helped with the small asks or favors we had. The food was beyond bad. No difference if from the buffet, restaurant reservation, pool side snack, paid for room service, convention room.. It was flat out just not good. 4 of the 7 days I ended up getting really sick with a stomach infection (rare because I usually have a solid tummy) and literally couldn't look at the food, let alone consume it! I was ready to leave by day 4 and ended the trip in survival mode with minimal dry toast and club soda. The resort smelt very bizarre.. Hard to describe but I'll be honest.. So it kinda smelt like "Aging watermelon with warmed up ketchup and grated parmesan" (Sorry I don't know how to describe it!!).. It was not pleasant and you can't escape it. That smell kinda went with the fact that everything you touched was mysteriously sticky. The resort is LOUD! This was a real bummer. The kids are out of control. I know its a "Family Resort" but the parents are on vacation too and I get the expectation that kids need to be kids, but this is next level kid craziness. Don't be fooled with Adult or no-kid zone sections, its kids 24/7! When the 1000 kids noises didn't drive you mad, good luck finding quiet time because literally next door, theres a massive construction operation happening with hundreds of workers and heavy machinery, cranes, banging, yelling, honking and working at 200% 24/7. We were told Building 1 was more Modern .. umm not the case, LOL!! It is all dated and setup like a confusing 80s ghetto mall labyrinth. I'm afraid to see what Building 2 is like if that was "Modern". Our room was pretty standard but get ready for a VERY loud air vent! So loud to the point where you have to speak over it to hold a conversation at a normal volume. If you went outside on the balcony you have to deal with construction noise, if you went to the lobby you'll deal with maddening kids noises. Get my drift with this place? We did lose water from the tap for about an hour then it started to spit brownish water. Fun!! The check-in and check-out for us was pretty smooth. We did not have an issue. I'm being super honest here.. Overall, this place is a 1.5 star resort. I don't know who is getting paid off to mislead people with bogus reviews, but this resort is not 4.5 or 5 like Google or Sunwing reviews are saying. I hope to get time tomorrow to call Sunwing and point them to this review. But for anyone looking for a deal.. AVOID THIS PALCE! Fully, not recommending this place and totally not worth the price we paid.

K See

00

I had an amazing time in Cancun but this resort is garbage. Room wasn’t ready at 3 PM. When we finally got in, it was obvious they rushed it. Didn’t feel like it was properly cleaned or prepared. Bathroom lights didn’t work at first, and we later realized you need to insert the room key card for them to work. The issue? They gave us one card for a group of three. If you want extras, you have to go down and ask for them. Never been to a place that only gives one key card to a group of 3 by default. Calling the operator is pointless. They just don’t pick up. On top of that, the bellboy didn’t bring our luggage because they wrote down the wrong room number. The room itself? Super basic. Dated, small bathroom, missing blankets, and towels weren’t replaced. The whole place feels like an old mall, not a resort. Oh, and one of the elevators broke down, trapping people, while another one wasn’t working at all. The pools were decent. The main pool with the infinity edge overlooking the beach was the highlight. The smaller ones were okay, and the kids paradise seemed cool if you’re traveling with kids. Want a jacuzzi? You’ll need to head to the adults-only pool on the first floor and enjoy the “view” of the construction site. Also, they ran out of towels several times which was super annoying. The beach, though, was nice. You could actually swim here, which isn’t always the case due to some parts of it being rocky. Based on the pictures, I was worried there wouldn’t be enough space between the water, sand, and seating, but it turned out fine. No complaints there. However, there’s not nearly enough shaded seating and they are all claimed early in the morning, so plan accordingly. Now for the food. Honestly, it was horrible. The buffet is probably the worst I’ve ever had. The juices were so watered down they tasted gross, and most of the food was inedible. The included restaurants weren’t any better. At Wayne’s Boots, the burger was literally the same as the snack bar burger, just with their logo stamped on the bun. Desserts were straight-up recycled from the buffet. And Los Gallos? The worst Mexican food I’ve ever had. The poblano pepper soup was the only decent thing. I would be embarrassed to serve these foods if I were a chef. This is an all inclusive resort yet room service isn’t included, which is ridiculous. Not that I’d trust the food to be good anyway, but still, it’s a letdown. Adult drinks were also watered down beyond what you’d even expect at a resort. Overall, this place is a joke. Terrible service, dated rooms, and food that’s borderline inedible. The beach and main pool were the only decent parts, but they’re not worth putting up with everything else. Do yourself a favor and spend a little more and stay somewhere better. I’ve had way better experiences at places like GR Caribe. Sure, the beach there isn’t as nice, but everything else—service, food, rooms, and ambiance was miles better. Definitely won’t be coming back here.

Shayer S

00

After spending 7 days at Crown Paradise, all I can say is: don’t think, just book it. This was my son’s very first trip out of the country, and I truly couldn’t have picked a better place to kick off our international adventures. The resort felt incredibly safe, was constantly buzzing with life, and maintained a high standard of cleanliness throughout. But what truly made this vacation unforgettable? The people. From sun-up to sun-down, the staff poured their energy into making every moment fun, relaxing, and memorable. That said—full transparency—the front desk staff were the only downside. We had four separate interactions that were either cold or just downright unpleasant. But here’s the thing: the “meh” ends once you pass that front desk. Everyone else at the resort? Pure gold. The entertainment team kept the energy high all week. Between poolside games and high-energy evening shows, there was always something to look forward to. And the beach? Beautiful and swimmable—just be smart and pay attention to the flags and wind conditions. Now, let’s talk food—because I saw a lot of negative reviews. Here’s the real deal: the food isn’t spectacular, but it’s not nearly as bad as people make it out to be. My kid is a pretty picky eater, and even he found something at every meal. We tried one à la carte reservation but actually preferred the variety and flexibility of the buffets. Between the main buffet, the poolside spots, and the Asian-themed buffet, there was always something edible and satisfying. Sure, a few dishes felt like someone handed a 10-year-old a fridge full of food and said, “Do your best!”—but we just skipped those. With a little creativity, we all ate well and never left hungry or disappointed. This was actually the first all-inclusive I’ve stayed at where I didn’t get sick of the food or drinks after a few days. Crown Paradise delivered, and then some. Notable shout-outs to the real MVPs of our trip: • Reyes & Joel – Absolute rockstars handling poolside service. I never had to ask for a thing—they were attentive, hilarious, and made our time at the pool genuinely special. If I lived in Cancun, I’d 1000% want to hang out with these two after hours. • Luis, Luis, Josemar & Kevin – The A-Squad running the pool bar. Efficient, friendly, and always in a good mood. • Geronimo & Jose Carlos – Our go-to guys at La Palapa. Their warmth and attention made every meal better. • And a very special mention to the lovely woman running the egg station across from the Hot Cakes area. I didn’t get her name (and I regret that!), but she was an absolute gem—always smiling, always kind, and the true heart of the breakfast rush. This trip was more than a vacation—it was a collection of incredible moments made possible by the people who work tirelessly to make Crown Paradise feel like, well… paradise. If you’re on the fence, take the leap. I’m so glad we did.

Kasey Galvin

00